Lead Coordinator, Order Processing, Demo​/Capital Mix Order

Job Title

Work Flexibility:
Hybrid or Onsite

OCR

• Responsible for all order processing tasks, including inputting data and responding to various inquiries related to order arrangements, within the entire process from receiving orders and shipping to recording sales (Order to Cash) in the supply chain.
• Improve service to internal and external customers in general order processing
• Maintain workflow applications related to invoicing and perform related tasks.
• Respond to inquiries from customers, other departments, and outsourcing companies.
• Adjust work priorities to meet customer deadlines.
• Contribute to the establishment of smoother business operations by improving and standardizing various business processes and procedures.
• Prepare reports, compile and analyze data using Excel/Power BI, etc.
• Build good relationships with related departments, outsourcing companies, and other stakeholders.
• Work with team members to ensure smooth operation and share workload.
• Lead contributions to the medical device business (in general)

• Confirm priorities with manager and team members and carry out tasks accordingly.
• Able to communicate well with team members, internal and external customers.
• Able to work in a leadership role.
• Willingness to improve operations.
• Willingness to acquire knowledge of the medical device business.
• Experience as a Customer Service or Sales Assistant is preferable.

• Logical Thinking skill.
• PC skills such as Excel (functions), Word, PowerPoint, etc..
• Power BI, SQL (Optional).
• Report writing skill.

Travel Percentage:
None