Logistics Coordinator

Customer Service Representative

We are looking for a detail-oriented Customer Service Rep to join a team in Oilville, Va. This is a contract to hire position which supports customers and internal sales operations by handling inquiries, preparing pricing information, and ensuring orders move through the process accurately and on schedule. The ideal candidate brings strong communication skills, a service-focused mindset, and the ability to manage multiple requests while maintaining a high level of accuracy.

• Respond to customer calls and messages promptly, providing helpful information on products, order status, and service-related questions.
• Prepare accurate pricing and quotation details for parts and equipment, maintain records of issued quotes, and follow up with customers in a timely manner.
• Enter sales orders with complete and correct information, ensuring product details, specifications, and customer requirements are clearly documented.
• Partner with sales representatives to support account activity, share order updates, and provide information needed for customer communication.
• Coordinate with shipping and production teams to help keep orders on track and communicate estimated delivery timing when needed.
• Assist with return requests by supplying the documentation and details required to process authorizations efficiently.
• Support account follow-up activities related to outstanding balances and collaborate with internal teams on customer account matters.
• Review open orders, drop-ship activity, and inbound shipment status on a regular basis, updating records and notes to keep information current.
• Manage order revisions carefully by documenting changes and ensuring updated instructions are shared with the appropriate teams.