Builder Customer Experience Representative

Hometeam Builder Customer Service Representative

At Home Team, we put people first. We make sure at Home Team you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be Home Team's next all-star player.

As a Home Team Builder Customer Service Representative, you can expect to:

• Provide exceptional customer service consistent with Home Team Pest Defense service standards
• Provide information to Home Builders/Supervisors/Vendors on our products and installations
• Print and distribute service tickets and graphs for the Home Team Builder Technicians / Installers
• Execute regional and corporate reports
• Schedule builder services and resolve accounting questions
• Collect and reconcile payments received from Home Builders
• Maintaining good customer and builder relationships
• Escalate to appropriate builder or customer inquiries to managers
• Able to resolve customer inquiries timely and consistently
• Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks
• General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx® system, pricing, and services available

There's plenty of perks too!

• Competitive pay $$
• $18 Hourly
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Why Home Team?

• Home Team is the #1 pest management company to homebuilders
• Currently performs more than 2,000,000 services a year
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home's construction
• Pest Management Industry is growing and is a recession resistant line of business
• Women's Leadership Initiative at Home Team inspires, empowers, and assists in the professional development of women in the workplace.
• Home Team is financially stable and growing as a subsidiary of Rollins, Inc., headquartered in Atlanta, GA

Qualifications

Minimum Requirements:

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment:

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodations
• Job may be eligible for hybrid work schedule after training is completed

Home Team is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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