Enrollment Services Specialist
Listed on 2026-08-25
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
https://(Use the "Apply for this Job" box below)..aspx or call DARS at , or DBVI at
-Telework options are subject to change based on business needs
- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule
Monday-Friday 8:00A.M.– 5:00P.M. (29 Hours per week)
Or as scheduled
Job Description
Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay.
Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities.
Germanna Community College is seeking a Part-Time Enrollment Services Specialist to work in the Enrollment Lab and Student Help Desk within Enrollment Services at the Locust Grove Campus. This student-centered role guides prospective, new, and continuing students from their initial inquiry through application, onboarding, registration, and enrollment.
The position also supports specialized admissions and enrollment activities for Health Care Technology and international students. The specialist provides responsive support in person and online, helps students overcome enrollment barriers, and connects them with appropriate college resources. The successful candidate will deliver timely follow-up, demonstrate empathy, and provide excellent customer service in a fast-paced, high-touch educational environment.
- Provide coverage for Welcome Center kiosks and virtual service platforms, serving as a first point of contact for students, families, and community members.
- Assist students with system access, application completion, admissions onboarding, course registration, and basic financial-aid guidance.
- Provide accurate referrals and warm handoffs to Counseling, Advising, Accessibility Resources, Veterans Affairs, Testing, Financial Aid, and other student-support services.
- Help students review schedules and conduct timely outreach by email, text, and telephone.
- Support students in person and online, respond to email requests, and receive and process student documentation accurately.
- Provide excellent customer service, timely follow-up, and empathetic support in a high-touch environment.
- Identify and troubleshoot barriers affecting admissions onboarding or enrollment and clearly explain the onboarding process and next steps to new students.
- Assist with Student Help Desk inquiries related to online services, account access, system navigation, and technology.
- Maintain accurate, complete, and…
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