Parking Operations Specialist (*Restricted
Listed on 2026-09-05
-
Customer Service/HelpDesk
Office Administrator/ Coordinator
Location: Dumfries
Parking Operations Specialist (
* Restricted)
Title:
Parking Operations Specialist (
* Restricted)
Agency:
Northern VA Community College
Location:
Prince William - 153
FLSA:
Nonexempt
Hiring Range: $45,000/yr
Full Time or Part Time:
Full Time
Additional Detail
Job Description: General Description: This position will perform routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations.
* This position is eligible for telework after completion of state one-year probationary period.*
Duties and Tasks:
- Perform front office duties including but not limited to:
Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support. - Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.
- Support duties include but not limited to:
Monitoring Smarter Track for tickets and address as necessary. Escalate tickets to Tier 2 as needed. - Perform parking enforcement duties including but not limited to:
Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware. - Operating a state enforcement vehicle while performing duties.
* This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.
Minimum Qualifications: KSAs:
- Ability to interpret and apply policies, procedures and guidelines.
- Strong interpersonal skills.
- Ability to answer phones.
- Good problem solving and critical thinking skills.
Minimum Work Experience:
- Customer service experience
- Experience working in an office environment.
- Computer experience working in a Windows environment
- Unrestricted Valid Driver's License in good standing.
Additional Considerations:
- Cash-handling experience
- Experience dealing with customer concerns and problems.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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