Senior Manager, Product Designer

Location: Richmond

Senior Manager, Product Designer

We're currently seeking a Senior Manager, Product Design to join the Global Enterprise Affairs team which is part of the Experience Design organization.

We are currently seeking a Lead Designer who has a passion for solving tough challenges to join our team. You'll be leading two emerging spaces within the Global Enterprise Affairs organization: the Accelerator and the Enablement and Innovation teams. The Accelerator, is a small, internal team of problem solvers across Risk, Technology, Product and Design, that works to alleviate the knottiest spaces in the company.

As engagements come to us, we focus on easing pathways for innovation across the enterprise for both new acquisitions and seasoned teams on the cutting edge of change. Similarly, the Enablement and Innovation team works specifically within the Global Enterprise Affairs team, and works to create solutions for a diverse group of Capital one associates. We are passionate about human centered design methods that advocate for user needs and bring effective, scalable solutions to our partners.

If you're an innovator who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

If you're a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.

Role Expectations

As a Senior Manager of Product Design, you'll combine your craft expertise and people leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems, drive product strategy and create a thriving team culture of high performing designers.

Here are some of the expected competencies for this role:

Product Design Expertise:
Demonstrate established expertise in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and work with your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes

Leadership:
Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, remove barriers and train and develop designers who are empowered to reach their potential and enabled to help the business to achieve its goals

Strategic Direction:
You'll shape product direction and outcomes by leveraging deep design expertise, user insights, and an understanding of the business. You'll drive alignment across product, tech, and business partners, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems.

Human-Centered:
Advocate for human-centered methodologies that align customer needs and business goals by applying data, research insights, design expertise and a mature perspective to problem-solving across the portfolio.

Business-Focused:
Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends and use that knowledge to shape how Design should engage (i.e., actively managing the portfolio, pivoting, redirecting and broadening and narrowing scope, as needed)

Problem-Solving:
Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives and balancing competing interests or priorities, leveraging leadership for input and alignment. Bring exceptional creativity to exploring a solution space.

Collaboration:

Engage partner expertise and perspectives from…