Financial Aid Specialist

Southern Virginia University’s Office of Financial Aid is seeking a motivated Financial Aid Specialist to assist students in navigating the financial aid process. In this role, you will help students access scholarships, student loans, and grants to support their education. You will build strong relationships with students and their families while providing excellent customer service and ensuring compliance with federal regulations and institutional policies.

This position may require occasional overtime or weekend work during peak processing periods.

• Understand and apply all regulations governing federal financial aid
• Guide students through the application process for financial aid
• Track and facilitate student progress in obtaining financial aid
• Create fair and equitable financial aid packages based on federal guidelines and student eligibility
• Inform students about institutional financial awards and other resources
• Accurately disburse financial aid to qualifying students
• Provide financial literacy education to students and parents
• Build and maintain relationships with students and parents
• Communicate frequently with students through various channels (email, phone, text)
• Meet department performance goals related to student outreach, aid processing timelines, and compliance standards
• Maintain accurate records of student contact and financial aid using departmental software
• Participate in training and financial aid conferences regularly
• Represent the University’s mission to Gather, Lift, Launch
• Perform other duties as assigned by the Director of Financial Aid

• Strong relationship-building skills
• Ability to meet strict goals and deadlines
• Highly organized and detail-oriented
• High levels of empathy and social intelligence
• Strong verbal and written communication skills
• Excellent judgment and decision-making abilities
• Proven work ethic and self-motivation
• Ability to work with diverse personalities and perspectives
• Bachelor’s Degree or at least three years of relevant work experience

• Background in college financial aid
• At least 3 years of work experience in financial services, customer service, sales, or a related field
• Experience with Jenzabar or similar student information system (SIS) software
• Master’s Degree

This is a full-time position with benefits. Occasional overtime or weekend work may be required during peak financial aid processing periods. The position will be open until filled.