Director, Operations Instructional Design

Overview

Director of Operations Instructional Design to lead the design, development, and continuous improvement of digital learning experiences for the Operations team, ensuring high-quality, engaging, and measurable learning programs.

Develop and Deliver Training, Templates, and Artifacts (40%)

• Create detailed design principles and templates for webinars, live learning, async lessons, and modules.
• Plan, script, and build engaging, interactive, targeted learning artifacts for internal Operations staff.
• Create visual elements such as graphics, exercises, videos, printables, and assessments.
• Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to develop and update training artifacts.
• Develop complex training experiences using JavaScript extensions, xAPI, cmi5, and Blender.
• Ensure all artifacts are ADA compliant when required (e.g., closed-captioning).
• Ensure final artifacts are compatible with the organization’s LMS and broader knowledge management infrastructure.

Learning Strategy and Standards (30%)

• Establish the Learning Experience Design COE to define standards, templates, and processes for learning design excellence.
• Partner with business leaders to ensure learning programs are measurable and linked to performance outcomes and customer experience improvements.
• Anticipate future learning needs by staying current with design trends and research, balancing prioritization and delivery of new strategies with business needs.
• Leverage AI technologies to develop learning solutions that deliver high business value and materially transform Ops learning experiences.
• Maintain governance processes for content updates in collaboration with SMEs and the overall Knowledge and Learning Operations team.

Continuous Improvement and Evolve Content (30%)

• Deliver strategies that connect learning programs to business results using data and evaluation models to prove impact and value.
• Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement.
• Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for iteratively refining learning solutions.

• 5+ years of experience designing and creating digital training programs, with a preference for digital learning delivered to K‑12 educators.
• Outstanding knowledge of emerging trends and best practices in digital learning.
• Expertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud.
• Proven capability to develop complex learning materials such as simulations, JavaScript extensions, and multimedia.
• Proficiency in instructional technologies, with operational experience with LMS technologies and emerging standards (xAPI, cmi5).
• Adept problem‑solving skills, including using data to inform decisions and actions.
• Excellent verbal and written communication skills.
• Proven ability to build relationships and influence others to take action.
• A passion for supporting educational and career opportunities for millions of students.
• Excellent PowerPoint, Word, and Excel skills.
• Willingness to travel 4–6 times a year to Client offices or on behalf of Client business.
• Authorization to work in the United States.

• A passion for expanding educational and career opportunities and mission‑driven work.
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI‑driven solutions and comfort with learning and applying new digital tools independently.
• Clear and concise written and verbal communication skills.
• A learner’s mindset and a commitment to growth, welcoming diverse perspectives, giving and receiving timely respectful feedback, and continuously improving through iterative learning and user input.
• A drive for impact and excellence: solving complex problems, making data‑informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.
• Auth…