Admissions Onboarding Specialist

Admissions Onboarding Specialist

Germanna Community College is seeking two (2) full-time Admissions Onboarding Specialists within the Office of Enrollment Services. One position will be located at the Stafford County Center, and one position will be located at the Fredericksburg Area Campus. The Admissions Onboarding Specialist serves as a vital resource, advocate, and guide for prospective and current students, providing high-quality, student-centered support throughout the admissions, onboarding, enrollment, and registration process.

As a frontline representative of Enrollment Services, the Admissions Onboarding Specialist provides proactive outreach, monitors student progress through enrollment milestones, responds to inquiries, and collaborates with Financial Aid, Academic Advising, Testing Services, Student Accounts, Workforce Development, and other campus partners to ensure seamless student experience. Through personalized guidance and support, this position helps reduce the time between a student's interest in attending college and their successful enrollment.

In addition to supporting academic enrollment, the Admissions Onboarding Specialist assists students pursuing workforce and credential-based training opportunities through Lumens/WES or similar workforce enrollment platforms. Responsibilities include assisting students with profile creation, account access, enrollment navigation, course registration support, and connecting students with Workforce Development staff for program-specific advising, funding opportunities, and credential pathway information.

Successful candidates will demonstrate a commitment to student success, exceptional customer service and communication skills, strong problem-solving abilities, and the ability to thrive in a fast-paced environment focused on enrollment growth, student engagement, and access to educational opportunities.