Student Success and Enrollment Liaison

Student Success and Enrollment Liaison

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at , or DBVI at .

Are you passionate about helping students succeed? Do you enjoy building relationships, solving problems, and using technology to improve the student experience? If so, we'd love to have you join our team as a Student Success & Enrollment Liaison. In this dynamic role, you'll play a vital part in supporting students from recruitment through graduation. Working collaboratively across Student Affairs, Academic Affairs, and Enrollment Services, you'll help create a seamless student experience by supporting enrollment operations, coordinating student success initiatives, maintaining accurate academic records, and leveraging technology to improve outcomes.

This is an excellent opportunity for someone who thrives in a collaborative environment, enjoys balancing people-focused work with data and systems, and wants to make a meaningful impact on student success every day.

Recruitment and Retention

• Support recruitment initiatives, including outreach, communication, and engagement with prospective students, working with the Pell Boost Liaison.
• Implement retention strategies by monitoring student progress and assisting with early intervention efforts. Will run D/F/W lists and follow up with academic advisors and students as needed.

Student Records and Registrar Support

• Assist the Registrar with reporting and compliance tasks, including submissions to the National Student Clearinghouse.
• Review and resolve CRT error reports to ensure data accuracy and student enrollment integrity.
• Assist with transcript evaluations, including reviewing incoming transcripts for accuracy, transfer credit applicability, and alignment with program requirements.
• Support records management through document imaging and workflow processes using Perceptive Content.
• Assist with academic advising tables.
• Assist with registration events, and student onboarding processes.

Student Affairs Liaison

• Serve as the primary contact within Student Affairs for bookstore-related inquiries and issue resolution.
• Coordinate communication between students and Academic Affairs to ensure timely access to course materials.
• Collaborate with faculty and staff to identify and support at-risk students.

Catalog and Curriculum Support

• Assist with updates and maintenance of the college catalog, ensuring accuracy of program, course, and policy information.
• Collaborate with academic departments to incorporate approved changes in a timely manner.

Technology and Systems Leadership

• Serve as the institutional lead for EAB Navigate.
• Train faculty and staff on system functionality and best practices for EAB Navigate.
• Utilize data and analytics to support student success initiatives and inform decision-making.
• Assist as backup for security reviews.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Knowledge

• Knowledge of community college operations, student services, and enrollment management practices.
• Understanding of student recruitment, retention strategies, and student success initiatives.
• Familiarity with academic advising principles, degree requirements, and transfer credit evaluation processes.
• Knowledge of student information systems, data integrity practices, and reporting requirements, including the National Student Clearinghouse.
• Working knowledge of document management systems such as Perceptive Content and student success platforms such as EAB Navigate.

Skills

• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Attention to detail, particularly in reviewing records, resolving errors, and conducting transcript evaluations.
• Effective written and verbal communication skills for working with students, faculty, and staff.
• Analytical and problem-solving skills to identify issues and implement solutions related to student records and processes.
• Proficiency in standard office software and data systems, with the ability to learn new technologies quickly.

Abilities

• Ability to work collaboratively across departments to support student success initiatives.
• Ability to interpret and apply academic policies, procedures, and regulations accurately.
• Ability to handle sensitive student information with confidentiality and professionalism.
• Ability to provide…