Electronic Resources Technician; Library Technician; West Chester University

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania invites applicants for the position of Electronic Resources Technician for University Libraries.

The shift for the position is Monday to Friday, 8:00 a.m. – 4:30 p.m.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The University Libraries empower intellectual exploration through building connections, collections, and community. As an active partner in the University’s academic programs, the libraries are a major contributor to WCU’s core mission of student success. The faculty members serve as both instructors of information literacy and stewards of library resources. The staff members support the operation of the libraries whether it be assisting patrons at help desks, making the various library resources ready for patron use, or providing access to library technology.

• Provide access to and ensures the discoverability of electronic resources by administering, supporting, and monitoring resources within the ILS and library catalog.
• Manage technical authentication configuration for electronic resources including allocation of resources in Open Athens, link resolvers in ILS, and vendor administrative account updates.
• Configure and maintain access to electronic resources by updating and maintaining West Chester University collection inventory and linking information through the Knowledgebase, MARC record imports, and administrative modules on vendor websites.
• Maintain Springshare’s Databases A-Z list.
• Provide first line troubleshooting to resolve access issues for patrons both on- and off‑campus.
• Serve as a technical contact for electronic resources vendors, relating to troubleshooting issues. Oversee a ticketing system to manage, track, and resolve issues. Monitor vendor system alerts and communicates to staff when needed.
• Implement, maintain, and troubleshoot usage data harvests (via the NISO standard SUSHI and COUNTER). Upload current and retrospective e-resource usage data to ILS for non‑SUSHI compliant vendors. Collect, organize, and maintain all usage data files for all electronic resource vendors.
• Maintain vendor support account information, including administrative, statistical, and Read-and-Publish logins.
• Under the direction of the Resource Services Manager, collaborate with the Acquisitions & Serials Technician, the Collections Strategist Librarian, the Discovery Librarian, and the Library Systems Team in the electronic resource lifecycle.
• Manage an organizational system of agreements and licenses in library applications to provide access and ensure licenses are current.
• In conjunction with the Resource Services unit, writes and maintains documentation for policies and procedures…