Chief Engineer, Data Center Engg Ops

Description

Join our dynamic Data Center Engineering Operations Team and become a critical architect of the infrastructure that powers global cloud computing. You'll play a pivotal role in maintaining the heartbeat of Amazon Web Services' physical infrastructure, ensuring seamless operations that support millions of customers worldwide.

The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical and fire/life safety equipment within the data center is operating at peak efficiency. This involves planned preventative maintenance of equipment, daily corrective work and emergency response. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third‑party vendors. The CE is a singular focal point for all facility operations within a given data center and supports AWS.

AWS Infrastructure Services owns the design, planning, delivery and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power and cooling equipment that keep our customers’ innovations running. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we look for talented people who want to help.

You’ll join a diverse team of software, hardware and network engineers, supply‑chain specialists, security experts, operations managers and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

This position requires that the candidate be a US citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility. After start, the selected candidate must obtain and maintain an active TS/SCI clearance with polygraph and satisfy other security related requirements, and must opt into a commensurate clearance for each government agency for which they perform AWS work.

• Act as the primary escalation point for all facilities‑related issues and oversee operation and management of routine and emergency services on a variety of critical systems such as switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers and building monitoring systems.
• Perform root‑cause analysis of equipment failures and troubleshoot within internal Service Level Agreements.
• Provide training and guidance to Engineering Operations Technicians and work with the Facility Manager to set team culture.
• Create and deploy new standard practices for EOTs, Chief Engineers and vendor support teams.
• Assist in building out of new facilities and contribute to projects to increase current facility efficiency.
• Work outside of normal business hours for routine maintenance as required, including responding to out‑of‑hours emergency calls.
• Communicate complex technical information to non‑technical audiences.
• Work with IT managers and other business leaders to coordinate projects, manage capacity and optimize plant safety, performance, reliability and efficiency.
• Ensure all safety procedures are adhered to by vendor and Amazon staff.
• Establish building performance benchmarks, conduct analyses and prepare reports on all aspects of critical facility operations and maintenance.
• Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day‑to‑day tasks.

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