Game Room Attendant

Title: Game Room Attendant

Requisition #: 4271

Location: Collinsville, VA, 24078

Property: Rosie’s Game Room

Pay Range: $15.00

Responsible for servicing and building relationships with guests by paying hand‑pay jackpots, exchanging currency, and performing minor repairs on historical horse racing (HHR) machines. The Game Room Attendant is also responsible for ensuring the cleanliness and optimal presentation of the facility.

• Provides next‑level guest service to internal and external guests. Demonstrates Add Life culture in all interactions with guests and co‑workers.
• Protects company assets by adhering to company policies, internal controls, and responsible gaming regulations.
• Maintains the electronic components, systems, and peripherals of HHR machines; performs preventive maintenance.
• Ensures gaming devices operate properly; promptly calls for technical or supervisory assistance when necessary.
• Performs minor repair on HHR machines.
• Promotes the players’ card and assists with obtaining reprints; helps meet set goals for players’ card signups.
• Changes ticket paper and writes up jackpot forms correctly.
• Notifies Game Room Managers of irregularities in customers’ play.
• Responsible for general cleaning such as carpets, windows, gaming machines, and restrooms.
• Follows checklists and guidelines, and adheres to OSHA and Hazcom safe work practices for efficient and clean operation of assigned areas.
• Maintains complete confidentiality of company and guest information.
• Maintains knowledge of gaming laws, racing regulations, and company policies to ensure adherence to all safety protocols and procedures.
• Resolves problems within the position’s scope of authority and recommends courses of action for problems beyond that scope to director.
• Keeps the position supervisor informed of relevant activities.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Proficiency in computer skills, including Microsoft Office.
• Ability to multitask in a high‑volume environment.

• High school diploma or equivalent.
• Six (6) months to one (1) year experience or related field.
• Cash handling skills strongly preferred.
• Other combinations of education and experience may be considered.
• Must obtain and maintain a valid racing license.

• Requires standing and walking for the duration of the shift.
• May need to stand, walk, use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to lift up to 50 pounds.
• May work long hours, including nights, weekends, and holidays.
• Noise level in the work environment is usually moderate to loud.
• Work environment may vary in levels of crowds, noise, and flashing lights depending on assigned station and guest volume.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.