Route Manager

Company:
Suburban Supply Inc. Locations:
Boston, Taunton, Harwich, Danvers, Providence

• Develop and nurture positive relationships with customers.
• Serve as the primary point of contact for all customer inquiries and concerns.
• Maintain a high level of satisfaction with company products and services.
• Provide expert consultation by identifying and addressing issues related to warewashing, laundry, and cleaning operations.
• Develop and manage a monthly schedule of preventative maintenance visits, adjusting as needed while adhering to company policy requiring a minimum of one monthly service visit per customer.
• Track and maintain appropriate inventory levels through effective communication and use of the company ordering application.
• Identify opportunities for sales growth within existing accounts and implement strategies to secure additional business.
• Perform preventative maintenance on company-owned and customer‑owned equipment, including dishwashers, glass washers, and hot water boosters.
• Respond promptly to customer service calls during regular business hours in accordance with company policy.
• Participate in the rotating and non‑rotating on‑call service schedule.
• Identify and pursue new business opportunities to expand both personal and company growth.
• Maintain the company‑provided vehicle by scheduling regular maintenance and promptly reporting any issues to minimize workday disruptions.
• Foster clear and professional communication with direct reports and office staff regarding all job‑related activities.
• Adhere to all company policies, procedures, and programs to ensure consistency and operational excellence.

• Proven experience in account management or a related field.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Technical proficiency in maintaining and troubleshooting commercial equipment.
• Ability to identify and capitalize on sales opportunities.
• Valid driver's license and ability to maintain a company‑provided vehicle.

• 401K
• 401K Matching
• PTO
• Dental Insurance
• Health Insurance

• Monday through Friday
• On‑Call one weekday night
• On‑Call rotating weekends (no more than one weekend per month)

Full‑time. From $60,000 per year.