Dispatcher, Entertainment & Gaming

Overview

Modivcare is seeking a Dispatcher / Customer Advocate to provide superior customer service support to Transportation Providers. The role involves addressing inquiries, resolving concerns, and ensuring accurate documentation. Responsibilities include scheduling, modifying, or canceling transportation reservations and escalating unresolved issues to appropriate departments. The position supports high-quality service delivery to internal and external stakeholders.

• Assist Transportation Providers with transportation-related questions and concerns.
• Manage scheduling tasks, including modifying and canceling reservations per provider requests.
• Document and investigate complaints or incidents, ensuring detailed records are maintained.
• Respond to provider concerns and refer unresolved grievances for further review.
• Ensure accurate entry of trip-related data.
• Support processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips.
• Answer the Transportation Provider call line with professionalism and courtesy.
• Participate in required meetings and other assigned duties or projects.

• High School Diploma or General Education Degree (GED) required.
• Zero (0) plus years of experience, or equivalent combination of education and/or experience.
• Strong verbal and written communication skills with a customer-focused demeanor.
• Excellent active listening and interpersonal skills.
• Basic computer proficiency, including Microsoft Word, Excel, and Outlook.
• Ability to work independently and collaboratively within a team.
• Composure under pressure, maintaining professionalism during high call volumes.
• Detail-oriented with excellent organizational skills.
• Positive attitude and passion for delivering exceptional customer experiences.
• Ability to quickly learn new systems and follow complex instructions.
• Demonstrated accuracy in data entry.

$14.23 - $17.50/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days depending on the type of role, the number of roles, and the number of applications received. We encourage candidates to apply promptly.

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental, and more)

Modivcare is an Equal Opportunity Employer. EEO is The Law -  for more information. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

If you need assistance, please reach out to us at  For system issues, contact the Talent Acquisition team via email at the same address and a member will respond within 48 business hours.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.