Payment Processing Specialist

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Job Description - Payment Processing Specialist – Full Time (04EB7)

Payment Processing Specialist – Full Time

Your potential has a place here with TTEC’s award-winning employment experience. As a Payment Processing Specialist working onsite in Clifton Forge, VA you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

This position requires you to reside within
75 milesof

Clifton Forge, VA.

Have a passion interpreting financial information? You'll analyze financial information to prepare reconciliations and other financial reports. Whether it's providing audits that can help the customer reconcile their financial transactions, resolving their concerns with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

• Analyze and resolve chargebacks from credit card transactions
• Prepare and reconcile transactions and report discrepancies
• Generate and mail letters as directed
• Process, verify, and apply applicable fees to customer accounts/violations within one business day of receipt
• Reconcile transactions and balances to maintain accurate accounts

• Experience in Bank Reconciliation is a plus
• Accuracy-driven and passionate to keep organized in your work
• Proficiency in Microsoft excel (can maintain complex spreadsheets - intermediate level)
• Excellent written, verbal, and interpersonal communication skills.
• 6 months or more of customer services experience
• High school diploma or equivalent

• No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $16.25 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.
You'll report to a manager. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we…