Assistant Manager

Yorktown, Virginia

1st Advantage Federal Credit Union is currently seeking a full‑time Assistant Manager to support our Kiln Creek Branch. Scheduled hours will be 40 hours per week between 8:00 a.m. and 5:30 p.m., Monday through Friday.

This Assistant Manager is responsible for providing service to Members in the branch and ensuring that day‑to‑day operations run efficiently. They will support and ensure scorecard and real‑time coaching is conducted with every colleague on a monthly basis. Responsibilities include achieving and exceeding five key objectives: sales, retention, revenue growth, member contacts, and member satisfaction.

1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.

• Dollar‑for‑dollar matching 401(k) plan to 4% of earnings
• Choice of three medical plans
• Flexible Spending Accounts
• Health Savings Accounts
• Choice of two Dental plans
• Vision
• Basic Life & AD&D Insurance – no cost
• Optional additional life insurance for colleagues, spouses, and children
• Long‑term Disability Insurance – no cost
• Short‑term Disability Insurance – no cost
• Employee Assistance Program – no cost
• Critical Illness, Accident, and Hospital Indemnity Plans
• Generous paid time off accrual program
• 11 Paid holidays
• Pre‑paid legal services
• Pet Insurance
• Discounts on consumer loans and mortgages, increases on savings products, and much more!

• Branch Leader:
  Coaching colleagues around the 1A Way, REAL process, and member experience related skills.
• Manages top‑level member relationships by consulting, recommending, and closing products and services. Ensures sales, revenue, and retention goals are met for the branch.
• Provides supervision and leadership to all branch colleagues, including writing performance appraisals and delivering disciplinary actions in a timely manner.
• Performs other job‑related duties as assigned.

• Coach a cohesive, highly trained and motivated staff to meet daily branch responsibilities.
• Maintain thorough knowledge of and consistently adhere to credit union policies and procedures.
• Model all behaviors and duties expected of immediate direct reports.
• Promote partnership between branch colleagues and other lines of business within 1A.
• Take ownership of any member or colleague problem or issue until completion.
• Delegate tasks to direct reports and remain organized and efficient with time.
• Consistently achieve a minimum of 85% of your individual scorecard goals.
• Achieve a minimum of 85% of all assigned branch goals.
• Maintain a professional work environment and businesslike appearance and ensure 1A Image Standards are adhered to in the workplace.
• Oversee the mentoring of new colleagues to ensure they receive the required training and support for new colleagues.
• Proactively demonstrate the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.

Experience

Minimum of one year of management or supervisory experience. Minimum of three years of related experience in a full‑service financial institution.

Education

College degree in finance, accounting, or a related area, or an equivalent combination of experience and training.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Ability to plan, organize and direct branch activities and staff. Understanding of ACH, Truth in Savings, Truth in Lending, Individual Retirement Accounts, Mortgages, and other products. Knowledge of Credit Union's information systems and underwriting…