Manager, Reconciliations

Come join our team!

$1,000 Retention Bonus (after 1 year) Paid Time Off 11 Paid Holidays Eligible to participate in the 401(k) Plan Competitive Benefits

MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for a Manager, Reconciliations in our Gordonsville facility. MPS provides back office support, warehousing, and, fulfillment for Macmillan US, and is their primary distribution facility for North America.

The Reconciliation Manager is responsible for managing Amazon transaction reconciliation activities to support accurate financial reporting and timely resolution of deductions. The manager will supervise a reconciliation team, support process improvements, and partner cross-functionally to reduce operational and compliance-related losses.

• Manage day-to-day reconciliation of Amazon Vendor Central activity including invoices, payments, chargebacks, and credit memos.
• Ensure reconciliations are completed accurately and in accordance with established timelines to support month-end close.
• Identify and escalation reconciliation variances and issues as appropriate.

• Oversee research on shortage, compliance, price and discount, and post-audit deductions.
• Coordinate dispute submissions and follow-up to support recovery efforts.
• Review complex or higher-value cases prior to escalation.
• Track outstanding deductions and recovery status.

• Support preparation of Amazon-related accruals, reserves, and write-off documentation.
• Partner with Senior Management on revenue recognition, forecasting, and variance explanations.
• Support internal and external audits with complete documentation.

• Identify opportunities to improve reconciliation processes and workflows.
• Assist with the implementation of process enhancements and automation tools.
• Support continuous improvement of accuracy, efficiency, and cycle time.

• Monitor recurring chargebacks and shortages to identify potential compliance issues.
• Partner with Operations and other internal teams to support corrective actions.
• Track trends by ASIN, fulfillment center, vendor code, or carrier and share insights as needed.

• Supervise reconciliation analysts.
• Assign work, set priorities, and monitor workload and performance.
• Provide coaching, training, and development opportunities.
• Maintain SOPs, training materials, and escalation guidelines.

• Communicate reconciliation status, issues, and risks to internal stakeholders.
• Provide regular updates to management.
• Serve as a subject-matter resource for Amazon Vendor Central reconciliation.

Directly supervises 3-7 employees including hiring, training, performance management, and development.

• Associate's degree or equivalent experience;
  Bachelor's degree preferred.
• 2+ years of reconciliation, accounting, or high-volume transactional / e-commerce finance experience.
• 2+ years of people management or team lead experience.
• Experience working with complex customer accounts or e-commerce platforms;
  Amazon Vendor Central experience preferred.
• Strong Excel skills;
  Access experience preferred.
• Strong analytical, organizational, and communication skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear; use hands to finger, handle, or feel objects, tools, or controls, or reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, walk, and stand.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This…