Appraisal Coord​/Reviewer

Overview

The Appraisal Coordinator–Reviewer is responsible for coordinating, ordering, tracking, and reviewing real estate appraisals and evaluations to ensure compliance with regulatory requirements and internal bank policies. This role supports the credit function by ensuring that valuation products are accurate, timely, and independent, while maintaining effective communication with appraisers, appraisal management companies (AMCs), lenders, and internal stakeholders.

This position progresses from transactional coordination and basic review (Level I) to advanced analytical review, complex property assignments, and oversight of appraisal processes (Level III).

Appraisal Coordination & Pipeline Management (30%):

• Order appraisals and evaluations in accordance with bank policy and regulatory guidelines.
• Monitor appraisal assignments to ensure timely completion and adherence to service level expectations.
• Coordinate with AMCs, independent appraisers, loan officers, and underwriting.
• Track appraisal status, maintain logs, and ensure proper documentation retention.
• Resolve delays, deficiencies, and communication gaps with vendors.
• Handles standard residential orders and routine tracking.
• Manages mixed pipeline (residential + some commercial), escalations, and priority loans.
• Oversees complex commercial portfolio workflow, pipeline balancing, and vendor performance trends.

Appraisal Review & Quality Control (30%):

• Review appraisal reports for completeness, reasonableness, and compliance with USPAP, FIRREA, and internal standards.
• Evaluate assumptions, comparable sales, adjustments, and valuation methodologies.
• Identify inconsistencies, errors, or risk factors and request revisions as needed.
• Document review findings and maintain audit‑ready records.
• Performs checklist‑based reviews; identifies obvious inconsistencies.
• Conducts analytical reviews; evaluates reasonableness of adjustments and market data.
• Performs complex commercial and high‑risk reviews; provides independent valuation opinions and supports credit decisions.

Regulatory Compliance & Risk Management (10%):

• Ensure adherence to interagency appraisal guidelines, USPAP standards, and bank policies.
• Maintain independence between appraisal function and loan production.
• Support internal and external audit requests, including documentation and exception tracking.
• Ensure borrower delivery requirements are met (e.g., appraisal copy timing).
• Interprets regulatory requirements and identifies compliance risks.
• Serves as subject matter expert; supports policy updates, audit responses, and regulatory exams.

Vendor & Appraiser Management (10 %):

• Maintain approved appraiser panel, including licensing and insurance documentation.
• Communicate expectations, performance feedback, and issue resolution with vendors.
• Track turn times, quality trends, and scoring metrics.
• Maintains records and assists with vendor communication.
• Monitors vendor performance and escalates concerns.
• Recommends vendor approval/removal, performs performance analysis, and supports panel governance.

Reporting & Administrative Functions (10%):

• Maintain appraisal tracking systems and generate status reports.
• Assist with invoice processing and reconciliation of appraisal‑related expenses.
• Updates systems and prepares basic reports.
• Produces trend analyses and pipeline reports.
• Develops reporting tools, identifies process improvements, and supports strategic initiatives.

Other Duties and Cross‑Functional Support (10%):

• Perform additional duties outside of appraisal‑related functions as assigned, including support of Credit Administration, Special Assets, or other operational areas.
• Responsibilities may include administrative support, special projects, process improvements, reporting assistance, or other operational tasks aligned with department needs.
• Supports general administrative or task‑based assignments as directed
• Contributes to cross‑functional projects and process improvements
• Leads or supports strategic initiatives and cross‑departmental efforts

Education & Experience

• High school diploma required
• Associate’s or bachelor's degree or equivalent experience preferred
• 1–3 years of banking, mortgage,…