Student Financial Services Supervisor

Overview

This position is general oversight of student financial services functions, including monitoring delinquent receivables placed with the billing servicer and various collection agencies, oversight of payment plans, answering questions, both in person and as a part of the phone queue, related to the student’s account. In addition, the position will oversee the military education programs, with oversight of the other discount/exemption programs and third party billing.

• Administration of Student and Delinquent Receivables:
  Maintain an understanding of all federal and state regulations for collection activities. Place delinquent accounts with third party billing servicer for external collections. Review student account documentation for placement with third party collection agency. Monitor collection activity while at third party collection agency. Respond to all disputes and inquiries, including credit bureau disputes. Reconciliation of student and delinquent receivables accounts and calculation and monitoring of the associated allowances.
  
  Monitoring and fiscal year end evaluation of all third party collection agencies. Payment of invoices to collection agencies.
• Oversee the Student Financial Services administrator who is responsible for the administration of the discount/exemption programs, third party invoicing and miscellaneous scholarships.
• Responsible for the administration and reconciliation of military education programs, including Chapter 33, Yellow Ribbon, Chapter 31, PA National Guard, ROTC and Airforce TA.
• Respond to emails from the Financial Services general email account.
• Coordinate the Financial Appeals Board.
• Implement various payment plans. Payment processing/Account adjustments/Maintain special codes holds.
• Understanding of collection and privacy regulatory requirements.
• Perform related work and other duties as assigned.

• Bachelor's degree required.
• Preferred candidate would have at least 2-3 years of experience in the area of student financial services at a higher education institution.
• Strong organizational skills.

Exempt

Yes

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