Teller - Dulles Landing

Position Overview

Position:
Customer Experience Specialist – Full Time at PNC's Dulles Landing organization, based in Dulles, Virginia. This role is an in‑office position that fosters collaboration and customer‑centric service.

Deliver a unique customer experience focused on improving financial wellbeing and fostering loyalty.

Responsibilities include:

• Process a variety of customer interactions, educating customers on available financial options.
• Identify banking opportunities during conversations and refer appropriately to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products.
• Educate customers on options for managing transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customers' problems.
• Adhere to all policies and procedures, exercising sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Maintain customer focus, manage risk, and demonstrate accountability in all decisions.

Successful candidates must demonstrate the following skills and competencies:

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies.
• Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications.
• Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.

Educational and Experience Requirements:

• Roles at this level do not require a university/college degree, high school diploma, GED, or significant prior experience.
• In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No degree, certification, or license is required.

Base Salary: $36,000 – $60,000 per annum. Compensation may vary based on location, market data, and individual skills, experience, and education. The role is incentive eligible based on company, business, and/or individual performance.

Full‑time employees may receive:

• Medical, prescription drug, dental, and vision coverage (including a Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short‑ and long‑term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and backup child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance for select programs fully paid.
• Robust wellness program with financial incentives.
• Paid time off: maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days based on career level and years of service.

This opening is expected to be posted for two business days from 07/06/2026, with potential additional duration at management discretion.

If an accommodation is required to participate in the application process, contact  Include “accommodation request” in the subject line and provide your name, the job , and preferred contact method. Alternatively, call 877‑968‑7762 and say “Workday” for accommodation assistance. All information will be kept confidential and used only to provide required accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the SAFE Act and/or FINRA prohibitions.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in hiring practices.