Revenue Collection Supervisor

Minimum Qualifications

High school diploma or GED; four years of responsible experience in collecting delinquent accounts to include one year of experience in a supervisory or lead capacity; or an equivalent combination of training and experience. Considerable knowledge of basic laws, regulations and codes relating to the legal collection of funds; of investigative processes necessary in collections of delinquent accounts; of methods and techniques used in determining financial assets and in effecting revenue collections.

Ability to explain and apply laws, rules, and regulations pertaining to the legal collection of funds; to communicate effectively with a wide range of individuals under a variety of circumstances; to prepare and maintain clear and accurate records, reports and correspondence; to establish and maintain cooperative relationships with taxpayers, the public, staff, and others contacted in the course of work;

to use an automated collection system; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers; to supervise, train, and evaluate the work of staff.

Pre-employment drug testing, FBI criminal background check and education/degree verification required.

• Interpret, monitor, and ensure compliance with laws, regulations, policies, procedures or processes, ordinances and codes pertaining to the Treasurer's Office.
• Confer with manager regarding any legal actions advised, under consideration, planned or in process and take actions as directed.
• Supervise, assign, review, train, evaluate, and participate in the work of revenue collection specialists responsible for assisting in collection of delinquent accounts.
• Supervise and coordinate the daily operations of the collections support team to include planning, implementing, and monitoring collection strategies to maximize utilization of resources, handling the more difficult or complex collection activities or escalated customer service issues, and monitoring service quality.
• Assist in the process of preparing and distributing applicable liens.
• Interpret, monitor, and ensure compliance with laws, regulations, policies, procedures or processes, ordinances and codes pertaining to taxes, collections, and lien processes.
• Compose, prepare or generate a variety of collection-related information, statistics, correspondence, forms sensitive or legal documents, reports and notices.
• Perform other work as required.

Monday - Friday; 8:30 a.m.

- 5:00 p.m.

Treasurer's Office

Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion