Deposit Operations Specialist

Position Purpose

The Operations Processing Specialist is responsible for a broad range of deposit operations functions, including account maintenance, returns processing, account research, balancing and reconciliation, regulatory compliance reviews, fraud monitoring, and legal request processing. Ensures the accuracy and integrity of customer accounts, transactions, reports, and daily operational processes while supporting internal and external customer needs.

• Review large dollar items, DDA restrictions, Reg CC holds, stop payments, CD posting journals, Notices of Action Taken, closed DDA/CDA accounts, branch capture, mobile deposits, and Guardian fraud alerts.
• Process incoming and outgoing returns, account asset requests, DDA charge-offs, account adjustments/corrections, Federal Reserve adjustments, and legal requests including tax liens, garnishments, bankruptcies, and subpoenas.
• Review and validate CIF, DDA, CDA, and SDA maintenance forms, new accounts, and signature cards; perform customer research and W-8 monitoring.
• Prepare and distribute overdraft protection, Student Eagle, CD maturity, dormant account, change of address, transfer, and loan past due notices, as well as CD interest checks.
• Balance and process IRAs in Wolters Kluwer; complete the monthly IOLTA remittance report.
• Manage mail operations, including sorting incoming mail and processing undeliverable mail.
• Download, balance, repair, transmit, upload, export, and reconcile ECL, RDC, MDC, teller, ATM, and IRD files/batches; perform end-of-day processing and close the day in TCM.

Requirements

• Very detail oriented
• Word and Excel experience
• Ability to understand and carry out verbal and written instructions
• Strong communication and interpersonal skills as well as organizational and motivational skills
• Ability to work independently and the initiative to learn new tasks
• Knowledge of bank products, banking regulations, bank policies and procedures
• Consistently demonstrate good work habits and attendance
• Maintain high level of courtesy while interacting with co-workers and customers

• Offering a full suite of benefits including medical, life, dental, and vision insurance plus generous paid time off.
• Supporting associates and their families; we embrace the importance of caring for oneself and our families.
• Surrounding ourselves with smart, driven, and diverse individuals.
• Valuing integrity, commitment regarding our daily duties, and the Bank as a whole.
• Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees’ value.
• Devoted to the communities in which we serve as we help those who form the creative backbone of our market’s future economy and business value.
• Bank of Clarke is "Great Place to Work" Certified through June 2025.
• "Top Virginia Employer for Interns" award recipient (2023, ,2026) through Virginia Talent and Opportunity Partnership (V-TOP.)

The individual will be required to be available after normal working hours. Business travel may be necessary to meet with vendors and attend training opportunities. Occasional hours beyond standard scheduling may be required to meet critical deadlines.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

EEO M/F/V/D