Relationship Banker

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, ATM, and other self-service resources
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Grow business knowledge and network by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• High School Diploma / GED / Secondary School or equivalent
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
• Collaborates effectively to build and nurture strong relationships
• Passion, commitment, and drive to improve clients' financial lives
• Confidence identifying solutions for new and existing clients based on their needs
• Effective and confident communication; comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
• Strong critical thinking and problem-solving skills
• Ability to follow established processes, guidelines, laws, and regulations
• Efficient time and capacity management
• Ability to work weekends and/or extended hours
• May be scheduled at any financial center location within a reasonable distance
• Desired: experience in financial services and knowledge of financial services products and solutions
• Desired: one year of successful sales experience in a salary plus incentive environment with individual sales goals
• Desired: six months of cash handling experience
• Desired:
  Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration, or finance

Demonstrates strong client engagement and relationship-building skills while effectively educating clients on financial services and self-service technologies. Possesses critical thinking and problem-solving abilities to identify solutions that align with clients' financial goals.

• Client Engagement
• Cash Handling Experience
• Financial Services Knowledge
• Effective Communication
• Sales Experience

• Cash Transaction Processing
• Financial Services Products Knowledge
• ATM Technology Education
• Online Banking Education
• Mobile Banking Education

• Relationship Building
• Critical Thinking
• Problem-Solving
• Time Management
• Self-Motivation

• High School Diploma
• GED

• Financial Services
• Operational Excellence
• Risk Culture
• Sales Goals
• Client Experience