Head Teller

• Location 5332 Williamson Road,Roanoke, VA, 24012,United States
• Base Pay $18.00 - $25.00 / Hour

• Phone

searching for a Universal Banker / Head Teller. Qualified candidates must have a minimum of 3 - 5 years of retail banking experience. This position will perform a variety of banking duties such as processing teller transactions, demonstrating superior customer service and promoting bank productions and services. In addition, this position will be responsible for overseeing teller activities and maintaining records for vault and teller station cash balances.

Candidates will be responsible for the sales and delivers of retail banking products and services, including opening new accounts and taking consumer loan applications and will interact with both consumer and business market customers with a goal of expanding and fostering banking relationships with existing and future customers and contributing to branch goals.

To be recognized as the community bank of choice in our region because of our commitment and reputation for facilitating growth and prosperity for our customers.

Leading the Bank with commitment to outstanding service to customers and community.

• We build lasting relationships through exceptional customer service;
• We provide innovative financial services and solutions tailored to the needs of our customers;
• We have a thoughtful growth strategy and sound fiscal management;
• We are committed to and involved in the communities we service.

Maintains multiple skills to meet a customer’s needs for consumer loans, opening new accounts, running teller transactions, and various customer service requests.

The pay range for this position is $18.00 - $25.00 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, relevant skills, education and experience.

• Greet customers and receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
• Receives payment on all loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Issues certified checks, VISA travel and gift cards, cashier checks and direct customers on how to purchase US Savings Bonds.
• Process bank-by-mail and night depository items and recording proper information on bank forms.
• Close accounts or transfer funds, as requested.
• Collect utility payments and disburses funds to the proper company.
• Completes “IRS Currency Transaction Report 4789” for all cash transactions over $10,000.
• Count, prove and package currency and coin.
• Balance cash drawer and prepare teller sheets.
• Cash checks, pay withdrawals from savings accounts, redeem savings bonds and coupons.
• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
• Know the Bank’s products and services thoroughly.
• Look for opportunities to sell Bank services.
• Sells and/or refers Bank’s products and services to customers and prospects. Also participates with manager in the allocation of retail sales goals and the achievement of individual sales goals.
• Maintains the proper amounts of currency and coin in till.
• Understands their role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
• Maintains a neat and orderly work area and ensures that all negotiable items and confidential records are properly secured.
• Uses computer system to make inquiries as to account status.
• Operate standard office machines, including coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine and adding machine.
• Ensures that the teller station is properly stocked with forms, supplies, etc.
• Balance ATMs.
• Assist in receiving and processing deposits for Elementary Savings Program.