Office Coordinator - Eagle Harbor Medical Assoc

Bon Secours

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well‑being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

The Office Coordinator coordinates services of assigned practice, while working as Medical Assistant or Front Desk position for a designed % of time based on the volume of the practice. Coordinates and monitors the work of all office staff and administrative functions. Monitors clinical and clerical staff compliance with regulatory requirements.

• Demonstrates and meets competencies and skills as outlined in the the departmental skills/competency checklist annually.
• Plans, prioritize, and coordinate the work of others; maintain confidentiality of sensitive information; monitor quality control standards; identify problems and recommend solutions and correct errors; communicate effectively verbally and in written form.
• Maintains a current knowledge of all departmental policies, procedures, functions and EMR in order to make appropriate decisions with guidance from the APM for all aspects of the practice.
• Works with providers to ensure Press Ganey Patient Experience scores are strong. Responsible for implementing processes at sites when experience scores are not meeting benchmarks.
• Maintains, supports and communicates initiatives such as PCMH, EMMI, Tel‑Assurance, Meaningful Use.
• Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician. Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the OR if applicable. Provides phone triage for scheduling same day appointments.
• Answers phones and directs calls to the appropriate party, collects co‑payments and deductibles at time of service. Checks patients in, schedules new patients as well as return visits.
• Responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtaining any missing charge information. Accurately posts CPT and ICD‑9 codes, pays attention to procedure modifiers, and appropriateness of diagnosis codes. Responsible for balancing receipts and deposits at close of day.
• Verifies insurance coverage and obtaining authorizations, if necessary, from insurance carriers for procedures, test, therapy, etc. Notify physician/assistant when pre‑cert problems occur.
• Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back. Follow HIPAA guidelines for release of medical records. Thins charts per office schedule following chart retention regulations.
• Trains new employees working at site, and well as employees who need re‑training.
• Establishes and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.

High School Diploma or GED (required)
Bachelor’s degree (preferred)

BLS Basic Life Support – American Heart Association (required)

1‑2 Years Of Healthcare Experience (preferred)
1‑2 years of extensive customer service experience (preferred)
Experience in multiple areas of pre‑access (scheduling, pre‑registration, financial clearance)…