Medical Front Office Clerk

EOE Statement Blue Ridge Medical Center is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

The Medical Front Office Clerk is the Center’s first and last contact with the patient. The individual sets the tone for the patient experience upon arrival and for the future acceptance of the Center. Duties include but are not limited to monitoring the patient schedule, performing routine medical office duties, and maintaining safe and efficient patient flow. Must be able to communicate well with patients, their family members and members of the staff.

Must be able to request confidential information from the patient tactfully and be able to handle it discreetly. May be assigned to satellite locations and/or other job assignments within the Patient Services department as needed. Must demonstrate a sincere dedication and loyalty to the mission, vision, and core values of BRMC.

• Sit at front desk and/or check-out for up to 3 hours without a break.
• Check in/out patients in a timely fashion.
• Schedule appointments and follow-up appointments based on center/provider protocols. Print payment receipts and medication lists.
• Determine patient’s payment responsibility and collect fees.
• Work closely with appointments team members for appropriate scheduling of patients assigned to the team.
• Update and verify insurance information in the electronic health record system using Emdeon and other online resources.
• Communicate with clarity and courtesy on telephone, in person and in written communications.
• Operate computer database using two patient identifiers, to check in/out patients, register patients, record payments, look-up and update patient accounts, empanel patients, and other computer operations as necessary.
• Answer telephone, assess caller need, take messages, and/or promptly transfer to appropriate staff.
• Work closely with triage nurse to meet patient needs.
• Play an active role in the training of new employees who are members of the particular call team and the patient services team in general.
• Perform other duties as assigned.

• High School Diploma or general education degree (GED) required.
• Three to six months related experience and/or training; or equivalent combination of education and experience. Experience as receptionist, clerk, or assistant performing office functions in a medical setting preferred.
• Bilingual (English/Spanish) skills a plus.

Strong computer skills including typing skills, familiarity with computers and multi-line phone system, and willingness to be trained on various computer programs and internet software. Professional verbal and written communication skills. Ability to communicate with a broad range of people (internally and externally); pleasant, courteous manner and appearance; attention to detail and accuracy. Ability to work effectively in a multi-task and team oriented environment and maintain the necessary confidentiality over sensitive and confidential matters of the center, its patients, staff and its business.

Familiarity of medical terminology in order to interact effectively with patients and medical staff within the first six months of employment. Ability to comprehend established business and medical office procedures; and spell, write and comprehend medical terminology accurately.

• This full-time position is a FLSA non-exempt position which may require work in excess of 40 hours per week. Work hours are Monday through Friday during variable hours of clinical operations which includes some evening hours and Saturdays.
• Comply with and set example of compliance with BRMC’s policies/procedures/practices; comply with legal requirements for non-profit organizations.
• Perform and complete duties under stress and demands from different sources, and meet strict deadlines.
• Tolerate prolonged computer related exposure. Able to sit or stand at a workstation for long periods of time.
• May be exposed to hostile or emotional clients, family members, and staff, as well as disturbing or sensitive information
• May be exposed to infectious diseases and medical waste.

About the Organization Founded in 1985 in beautiful Nelson County, Virginia, Blue Ridge Medical Center (BRMC) offers primary care, pediatrics, dentistry, x-ray, lab, physical therapy, pharmacy, and behavioral health services. BRMC is a 501(c)3 non-profit Federally Qualified Health Center and a certified Patient-Centered Medical Home. The Center is accredited by the Joint Commission and is a leading practitioner of population health and care management programs.

We currently provide integrated health services at locations in Nelson, Amherst, and Appomattox Counties. Our mission is to improve access to comprehensive primary care and to reduce health…