Medical Front Office Clerk

About the Organization

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and Dental sites by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved in our service area. We also offer chronic disease self‑management, medication assistance, and care coordination services to patients in our service area.

We are seeking a full‑time Front Office Staff member for our Bassett, Virginia location. The employee will be the first point of contact for patients and visitors, ensuring efficient operation of front‑office functions.

• Welcoming patients and visitors, answering inquiries and directing them through the registration process
• Screening patients and visitors
• Checking in patients and preparing electronic chart for visit
• Collecting and updating patient demographic, eligibility, and insurance information
• Entering all appropriate data into the Electronic Medical Records system
• Explaining Connect Health + Wellness services, as well as patient policies and procedures
• Answering phones and completing daily patient callbacks
• Faxing and scanning documentation
• Maintaining fax in/out box and assigning appropriate paperwork to nurses, providers, and referral coordinators
• Collecting and verifying insurance information
• Verifying patient demographics
• Collecting and processing payments for current and past services, explaining patient charges as requested
• Creating telephone encounters for medication refills, nurse messages, and chart inquiries
• Assisting patients on their departure and scheduling follow‑up appointments
• Entering medical, pharmacy, transportation, and ancillary service visits and entering data into the electronic medical records system
• Obtaining record release signatures from patients for requesting outside medical office records and following up to ensure receipt for timely appointment scheduling
• Working in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually
• Answering questions regarding patient accounts, referral appointments, and upcoming office appointments
• Explaining charges to patient and directing any questions to the billing office as necessary
• Maintaining an accurate and up‑to‑date appointment system
• Providing appropriate support to medical staff
• Maintaining a clean waiting area
• Checking patients out including verifying their information and providing discharge papers, prescription(s), or work/school excuses
• Assisting patients with scheduling appointments for follow‑up, rescheduled, cancelled, and no‑show appointments
• Checking encounter forms, medical records, and schedule to prevent double or missed appointments
• Maintaining patient sliding fee‑scale status with up‑to‑date proof of income (POI) and updating registration annually
• Operating within HIPAA laws to protect patient information
• Other duties as required

• Paid Holidays (8)
• Paid Time Off (160 hours) for full time, based on a 40‑hour work week
• Simple IRA Plan (with company match)
• Medical, Dental and Vision Insurance
• Life Insurance with AD&D coverage, Short‑term and Long‑term Disability coverage provided by employer
• Other voluntary plans available including voluntary life, critical illness, and accident coverage

• High School Diploma or equivalency (GED)
• 1+ year(s) of experience in a medical office setting
• Experience with basic computer software and the ability to learn electronic medical records (EMR) software
• Ability to deal directly with patients

• Experience with patient registration
• Experience collecting health insurance information and processing patient payments
• Experience navigating computer systems such as Microsoft Office, EMR, or medical practice management and billing systems
• Excellent verbal and written communication skills
• Bi‑lingual (English/Spanish) helpful but not required

Connect Health + Wellness – Bassett

Amanda Duncan, Yulanda Ingram

6/25/2026

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.