Patient Access Representative - Community Memorial Hospital - Physician Practices

The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co‑workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.

The Patient Access Representative handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co‑pay (if applicable), and assists with financial counseling and financial clearance, as necessary.

Licensure, Certification, or Registration Requirements for Hire: N/A. Licensure, Certification, or Registration Requirements for continued employment: N/A.

• Previous experience with computers, Microsoft Office software and navigating the Internet
• Previous experience keyboarding with the ability to type 40 words per minute

• Work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry, appointment scheduling
• Previous work experience in a healthcare setting and knowledge of medical terminology

• High school graduate or GED

• Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program

• Able to perform daily activities with minimal supervision and be self‑directed in routine activities.
• Bring violations of VCUHS policy or procedures that involve conflict or unusual nature promptly to the clinical coordinator or designee.
• Notify supervisor of violations of VCUHS policies or procedures.
• Execute routine activities in a self‑directed manner.

• Depending on assignment, may be required to work off‑shifts and/or weekends and holidays.
• Incumbents may be considered essential depending on departmental assignment.

Age Specific Groups Served:
All.

• Physical: Lifting less than 20 lbs. Lifting 50‑100 lbs.
• Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)
• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent, change

EEO Employer/Disabled/Protected Veteran