Senior Clinic Operations Representative - Northern Virginia - Hamaker Court

Kids Are Our Everything.

Department
: 10071 Northern Virginia Clinics

Pay Range
: $21.17 - $42.35

This position reports to the Clinic Operations Manager or Practice Manager. Responsible for ensuring workflow in the clinic. Expected to triage resource issues in clinic and involve supervisor or manager as needed. Aid the department in meeting financial objectives. Provide training and mentoring to other employees within their department as well as other departments. Able to perform all the functions of a COR.

Position may be required to float to other clinics or ROCS for coverage. Position geared to support single specialty ambulatory clinic. Next step in career ladder is Team Lead.

• High School Diploma or GED (Required)
• Associate's degree (Preferred)

3 years of experience performing billing, patient registration, scheduling, medical insurance verification, insurance screening. (Required)

Broad clinic knowledge, customer service skills. Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel). Complete Ambulatory Services training curriculum and pass all competency assessments, including a mock clinic. The ability to type a minimum of 35 words per minute required.

• Ensure accuracy of scheduling patients using the applicable scheduling system for the department.
• Complete computer aided, online registration screen with parent/guardian via telephone or in person in professional & courteous manner.
• Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy.
• Updates scheduling systems with cancellation and no shows by COB. Reschedule appointments for patients who did not show or for clinic cancellations by providers. Schedule follow-up appointments at check out if applicable. Able to open and close schedules as needed.
• Greet patients and parents courteously. Arrive patient in appropriate system based on department policy.
• Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo  be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure.
• Collect and record co-payments, deposits and payments in full and provide payer with receipt:
  Responsible for helping department meet 85% of the collection target for the department.
• Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).

• Verify insurance eligibility using applicable eligibility system. Ensure managed care carve outs (lab and radiology carve outs) are adhered to.
• Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.
• Discuss co-payment, deposits, payment in full, or past due balance collections with parents prior to scheduled appointment in a professional & courteous manner.
• Counsel parents or refer parents to Financial Information Center (FIC) for establishing payment schedule or method of payment.
• Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information:
  Goal is to obtain authorizations 5 days in advance of service;
  Interface with insurance companies as needed;
  Document activity in "account notes" following standards set by department.
• Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in synch.

• Reconcile schedules for upcoming clinic session to include ensuring that accounts are set up for billing and services requiring authorization are flagged:
  Activity should be completed 3-4 days in advance of clinic session;
  Areas with procedures…