Patient Services Representative

Job Details

Job Location:

Bowling Green, VA 22427
Position Type:
Full Time
Salary Range: $16.50 - $19.89 Hourly

• Public Service Loan Forgiveness (PSLF) Eligible
  
  Employer:
  
  CVHS is a 501(c)(3) non‑profit organization
• Retirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)
• Comprehensive Benefits Package including Health with no co‑pay, Dental, Vision, Disability, Wellness Reimbursement, and more
• Fully Integrated Electronic Health Record (EHR) – eClinical
  
  Works (eCW)
• License reimbursement and tuition reimbursement
• 10 Employer‑Paid Holidays Per Year
• Vacation time available after 90 days of employment.

• Greets patients on their arrival and directs them to the proper area.
• Updates patient demographic and insurance information into the electronic medical records for new patients and makes changes, as necessary, to existing patient accounts.
• Assures that all patients are checked in with demographics, insurance and slide information updated.
• Secures appropriate authorization from outside providers as necessary.
• Enter medical, pharmacy, transportation and ancillary service visits and related cash payments into the computer system.
• Generate STAT referrals as assigned.
• Collect payments for services, current and past, at time of check out.
• Explain patient charges at time of check out.
• Prepare daily reconciliation of input data to computer output for daily charges and payments.
• Prepare daily bank deposit of cash received.
• Deliver bank deposits to bank as necessary.
• Answer patient questions regarding their accounts, and recommend balance adjustments as appropriate.
• Maintain accurate and up to date computerized appointment system; record appointments scheduled, canceled or broken; notify patients and staff of cancellation or schedule changes.
• Assure that daily No‑Shows are marked in EMR system and provider is notified.
• Explain CVHS services and appropriate patient policies and procedures.
• Identify patients who might qualify for financial assistance.
• Make appropriate referrals to CVHS outreach enrollment as necessary.
• Follow up on broken appointments per provider’s request.
• Refer patient complaints to appropriate CVHS personnel for resolution.
• Arrange, coordinate, and prepare daily list for transportation when necessary.
• Separate, sort, and scan all laboratory work, dictations, EKGs, X‑ray reports, medical data from other hospitals, clinics, physicians, etc.
• Assure a form of identification is on all patient records prior to scanning into EMR.
• Maintain a log of release of information for outgoing requests.
• Prepare/print/fax within the EMR any medical records requested from outside organizations.
• Review EMR for quality assurance as requested.
• Miscellaneous duplicating of forms, telephoning, etc.
• Process payment plans.
• Perform other duties as assigned by supervisors.
• Act as back up to Medical Records Clerks, or other Front Desk staff as requested by supervisor.
• Assure that records of no‑shows are delivered to the appropriate provider’s office.
• Promote a team‑based patient‑centered medical practice mode.
• Attend work as scheduled.

• Demonstrate competence for essential job functions.
• Detail oriented.
• Excellent customer service skills.
• Ability to work well with others.
• Flexibility and ability to work under pressure.
• Accuracy.
• Neat appearance.
• Good telephone skills.
• Respect for patient confidentiality.
• Ability to plan and coordinate work.
• Ability to deal tactfully and courteously with CVHS staff and patients.

• High school graduate.
• Preferably some medical office experience.
• Should have experience with or knowledge of medical office systems, medical supplies and equipment.