Patient Coordinator Manager - Ophthalmology - Full benefits, paid local travel

Location: Richmond

Eye Care Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

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Company:
Retina Institute of Virginia

Job Title:

Patient Coordinator

Location:

Richmond, VA and travels to Fredericksburg, Tappahannock, Colonial Heights, and Williamsburg. We pay mileage and time worked for travel!

Pay: $25-31 DOE

Hours:

* Full Time

* Our clinic is open Monday-Friday 7am-5:30pm

* Your shifts will fall within these hours

* You may need to work a little earlier and/or later as needed

Perks:

* Full Benefits Package - Medical, Vision, Dental and Life Insurance

* 401k + Employer Matching

* Paid Time Off (PTO) and Paid Holidays

* Paid Maternity Leave

* Competitive Base Pay

* Employee Discounts

This individual is responsible for overseeing the day-to-day operational functions of front desk operations within their practice, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner; performing financial reconciliation, insurance administration, and personnel management duties with a focus on patient satisfaction and service. This position is responsible for the management of the patient coordination processes and team at all assigned locations.

Essential Duties and Responsibilities:

The following are general responsibilities associated with the job and are listed in order of greatest to least amount of time spent on the duties.

* Understand and support the Eye Care Partners. Understand and abide by a high standard of professional ethics in order to ensure the integrity of the organization.

* Complies with HIPAA, Compliance and ECP policies and procedures.

* Provides leadership, guidance, and expertise to all Patient Coordinators.

* Directs all front desk processes to align with the ECP Center of Excellence Model, including but not limited to:

* Patient check-in

* Patient check-out

* Patient insurance eligibility and authorization

* Patient scheduling

* Referral/outside test scheduling and coordination

* Patient Payment

* Daily payment/cash reconciliation

* Manage staff schedules and PTO, redistributing staff as needed to ensure adequate levels of service at each location.

* Performs regular performance reviews and regular meetings with team members to ensure alignment to company and departmental goals and expectations. Organizes, provides agenda and holds team meetings.

* Orients and trains all new Patient Coordinators as to the processes and policies of the role and ECP.

* Collaborates with Revenue Cycle Manager and Practice Administrators and Office Managers regarding processes and procedures. Participates in location or department specific staff meetings as needed. Attends company training events.

* Communicates about department, practice and ECP programs and initiatives.

* Establishes a high-performance team that is efficient, knowledgeable, service-oriented, sharing responsibility for attaining the goals of the practice.

* Monitors NPS data for all comments related to front desk operations, striving for continuous improvement of that metric.

* Implement and monitors all systems and equipment, including Phreesia.

* Provides over sight to department specific dashboard and KPI's including but not limited to check-in time, front desk hours.

* Troubleshoots bottlenecks and process inefficiencies to continually improve office operations.

* Ensures accurate charge posting, payments, and daily batch reconciliation at each location. Prepares daily deposits.

* Coordinates patient/insurance collections.

* Performs/Assists with interviews and corrective actions.

* Coordinate with team members and other management to resolve any concerns

* Complete all timesheets appropriately.

* Job may require other duties as assigned.

Preferred Qualifications:

While not required, the following are preferred qualifications…