Patient Services Representative I

Position Title:

Patient Services Representative IDepartment:
Rural Health Clinics (RHC)

Reports To:

Clinic Lead/ManagerFLSA Status:
Non-Exempt Position Summary

The Patient Services Representative I is responsible for providing front-line support to patients and visitors by managing communication, scheduling appointments, and facilitating an efficient check-in and check-out process. This role supports Bath Community Hospital’s commitment to service excellence by ensuring a positive patient experience while maintaining accuracy, organization, and confidentiality. The position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

• Greet patients and visitors in a courteous and professional manner
• Answer incoming calls and respond to patient inquiries in a timely and professional manner
• Schedule, reschedule, and coordinate patient appointments, including follow-up visits
• Verify patient demographic and insurance information for accuracy
• Collect co-payments and process payments in accordance with hospital procedures
• Maintain accurate patient records while ensuring confidentiality
• Assist patients with completing forms and required documentation
• Coordinate with clinical staff to ensure efficient patient flow
• Perform administrative tasks such as filing, faxing, and scanning
• Maintain a clean and organized reception area

• High School diploma or equivalent, or relevant experience demonstrating ability to perform job responsibilities (required)

• Able to independently staff one Rural Health Clinic location.
• Proficient in patient registration, appointment scheduling, insurance verification, patient check-in/check-out, and payment collection processes for the assigned clinic location.

• None required

• Customer Service:
  Provides positive, professional, and respectful experience for patients and visitors, both in person and over the phone
• Communication:
  Communicates clearly and effectively with patients, families, and team members, including managing high call volumes
• Organization:
  Manages multiple tasks, including scheduling, check-in, and administrative duties, while maintaining accuracy and efficiency
• Attention to Detail:
  Ensures accuracy of patient demographic, insurance, and scheduling information
• Teamwork:
  Works collaboratively with clinical and administrative staff to support patient flow and clinic operations
• Accountability:
  Demonstrates reliability, timeliness, and ownership of assigned responsibilities
• Compliance:
  Maintains confidentiality and adheres to HIPAA, safety standards, and organizational policies

• Ability to sit or stand for extended periods
• Manual dexterity to operate office equipment
• Ability to lift and/or move up to 25 pounds as needed

• Work performed in a clinical office setting
• Frequent interaction with patients, visitors, and staff
• May require travel between clinic locations based on operational needs

Bath Community Hospital reserves the right to modify job responsibilities as needed to support organizational needs.

Bath Community Hospital is an equal opportunity employer and recruits, hires, and promotes qualified candidates without regard to legally protected characteristics.

• Offers of employment within this range are based on qualifications, experience, and internal equity.