Care Coordination Assistant - Nursing Facility Attending Service

Location: Richmond

VCU Health is seeking motivated, compassionate, and team-oriented professionals to join our Nursing Facility Attending Service (NFAS) team. This exciting opportunity offers the chance to support a well-established and growing service line dedicated to providing high-quality care coordination for patients in skilled nursing and long-term care facilities while working alongside an exceptional interdisciplinary team. The position provides opportunities for professional growth, collaboration, and meaningful impact in a dynamic healthcare environment.

The Care Coordination Assistant - NFAS provides administrative, scheduling, and care coordination support for patients receiving care in skilled nursing and long-term care facilities. This role coordinates patient admissions, appointments, referrals, medical records, insurance verification, and provider communications to support continuity of care.

Specific Responsibilities include coordinating onboarding activities for newly admitted NFAS patients; scheduling, rescheduling, and managing appointments and referrals; communicating appointment reminders and updates to facility contacts; processing medical records and provider documentation through electronic fax and record management systems; obtaining records from external facilities; monitoring work queues, secure messaging, and email communications; performing insurance eligibility verification; supporting provider credentialing activities; monitoring office supply inventory;

and assisting with departmental operations, special projects, and cross-coverage needs. The Care Coordination Assistant serves as a key liaison between providers, facility staff, and internal teams, ensuring efficient workflows and high-quality, patient-centered care.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience

REQUIRED:

Minimum of two (2) years of healthcare related experience

Knowledge of computers and various computer programs such as Microsoft Suite products, [especially, Word and Excel] and Adobe Professional

Experience PREFERRED:

Three to five (3-5) years experience in acute care academic center or comparable organization

Education/training

REQUIRED:

High School Diploma or equivalent

Education/training PREFERRED:

Some college level education

Independent action(s) required:

Coordinates the communication and referrals to post discharge providers including home health, home and inpatient hospice, Long Term Acute Care facilities, Skilled Nursing facilities, Assisted Living facilities, DME, transportation and any other type of post discharge provider of services required.

Supervisory responsibilities (if applicable): N/A

Additional position requirements:

Day shifts, Monday through Friday and possible rotating weekends

Age Specific groups served: N/A

Physical Requirements (includes use of assistance devices as appropriate):

Physical - Lifting 20-50 lbs.

Activities:

Prolonged sitting, Walking (distance), Repetitive motion

Mental/Sensory:
Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking

Emotional:
Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran