Patient Care Specialist

Description

The Patient Care Specialist (PCS) plays a key role in supporting the daily operations of the residential program and ensuring the safety, structure, and well-being of clients in recovery. This position involves direct client interaction, monitoring behavior and activities, assisting with daily living needs, supporting therapeutic programming, and maintaining a positive and recovery-oriented environment. Patient Care Specialists help clients develop independent living skills and reinforce treatment goals under the supervision of clinical and administrative staff.

Key Responsibilities

• Provide continuous supervision and support to residential clients to ensure a safe, structured, and respectful environment.
• Monitor client movement throughout the facility including dorms, common areas, meals, and scheduled activities.
• Reinforce program expectations, house rules, curfews, and daily schedules.
• Encourage accountability, life skills development, and participation in treatment programming.
• Maintain professional boundaries and demonstrate trauma-informed interactions with all clients.

• Assist with daily residential operations including client orientation, room assignments, and facility routines.
• Support the coordination of meals, medication line movement, group attendance, and recreational activities.
• Monitor dorm areas and common spaces to ensure cleanliness, organization, and appropriate client conduct.
• Assist with structured life-skills activities such as chores, hygiene routines, and daily responsibilities.
• Provide support during admissions, discharges, and transfers as directed by supervisors.

• Conduct routine rounds, headcounts, and dorm checks according to program policy.
• Monitor client behavior and promptly report safety concerns, rule violations, or unusual activity.
• Respond appropriately to behavioral incidents, conflicts, or emergencies using de-escalation techniques.
• Assist in maintaining a safe facility environment by identifying and reporting hazards or maintenance issues.
• Follow all emergency procedures including fire drills, evacuation procedures, and safety protocols.

• Accurately complete required documentation including rounds logs, incident reports, and observation records.
• Communicate important client updates, behavioral concerns, and shift information to supervisors and incoming staff.
• Maintain client confidentiality and follow all HIPAA and ethical guidelines.
• Participate in shift handoffs, team meetings, and required training sessions.
• Follow all facility policies, procedures, and regulatory requirements including DBHDS, Medicaid, and Joint Commission standards.

Our Mission

Helping people overcome addiction so each person thrives and builds a healthier, more meaningful life.

Our Values

THRIVES reflects the core values that guide how we serve our clients, support our staff, and shape our culture and standards of care.

• Trust
  :
  We do what we say. Consistency builds trust.
• Hospitality
  :
  We treat everyone with dignity and respect.
• Responsibility
  :
  We own our work and follow through - and we don’t make excuses.
• Integrity
  :
  We do the right thing, always.
• Value-Driven Care
  :
  We deliver care that truly makes a difference.
• Excellence
  :
  We strive to improve every day and we don’t cut corners.
• Safety
  :
  We maintain a structured, high quality environment that prioritizes the safety and support of both clients and staff.

Why Work at Wildwood Recovery Center?

• Be part of a supportive team that helps individuals on their journey to recovery and wellness.
• We offer flexible scheduling from some positions and a supportive environment that values the well-being of our employees.
• We are committed to fostering personal and professional growth within our team. Wildwood Recovery Center creates opportunities for employees to take on new responsibilities and grow within the recovery community.
• Wildwood Recovery Center recognizes that relevant experience may substitute for formal education requirements when not required by regulation and/or credentialing.

What You Can Expect from Us

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