Call Center Specialist - Connection Center (PRN

Overview

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well­-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative — which embraces Belonging
, Respect
, Inclusion
, Diversity
, Growth
, and Equity (B.R.I.D.G.E.) — to see how we invest in our team members and culture.

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Earned Wage Access Program, allowing eligible team members to access a portion of earned wages before payday
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

Full details are available on our Benefits Page.

The Call Center Specialist plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

Serves as point of contact for incoming phone calls for patients, families and team members. Provides compassionate, accurate and timely assistance. Ensure callers feel heard, supported and cared for in their interaction.

• Answers calls promptly and politely
• Routes calls as needed to appropriate department/area
• Follows protocols as related to HIPAA regulations and Augusta Health policies and procedures
• Verifies patient information as needed
• Provides information to callers as requested and as appropriate
• Utilize the electronic heath record software (Expanse) as needed

• Education:
  
  None
• Licensure/Certification:
  None
• Experience:
  
  Previous customer service experience
• Driver’s License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

• Education:
  
  None
• Licensure/Certification:
  None
• Experience:
  
  Experience in Healthcare
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

• Knowledge of medical terminology
• Familiarity with patient privacy regulations