Patient Investigator- Piedmont Geriatric Hospital

Title:

Patient Experience Investigator
- Piedmont Geriatric Hospital State Role

Title:

Health Care Compliance Spec I Hiring Range: $47,511 - $65,565 Pay Band: 4 Agency:
Dept Behavioral Health/Develop

Location:

Piedmont Geriatric Hospital Agency Website: https://(Use the "Apply for this Job" box below). Recruitment Type:
General Public - G

This position will develop, implement and monitor the patient experience initiative and activities in a manner that fosters excellence in service delivery to internal and external stakeholders. This position will work collaboratively with facility administration, management, staff, patients, families, and other stakeholders to develop, coordinate and support programs and activities related to patient, visitor and employee satisfaction. This position will work to ensure that the rights of patients were not violated in any way by addressing all patient complaints and investigating all allegations of abuse/neglect within the expectations and requirements of DBHDS.

This position will work to ensure the patient stay was therapeutic and safe. Act as point person for performance improvement audits and surveys.

• Previous experience in service excellence, project management, and regulatory compliance roles
• Ability to interpret and apply policies and procedures
• Good written and verbal communication skills
• Ability to adjust work schedule to conduct 2nd and 3rd shift interviews as needed
• Ability to audit medical records to obtain data required for accreditation by the Joint Commission and/or CMS
• Ability to work effectively with professionals from a variety of disciplines represented in a hospital environment.

• Experience working with older adults with mental health challenges
• Experience conducting abuse and/or administrative investigations and Root Cause Five Whys analysis
• Experience in a mental health setting.
• Experience administering surveys and collecting/aggregating data.
• Experience in data analysis, the use of PC based software: word processing, spread sheets.
• Successful completion of DBHDS Abuse/Neglect Investigation Training upon or within 4 months of hire.

• Investigative training or experience preferred
• College degree in Human Services, health care profession, business/public/hospital administrative or equivalent experience is preferred

All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position.

• 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services is prohibited from employing or using as volunteers, persons who have been convicted of specific (“barrier”) crimes or persons who may be the subject of pending (“barrier”) charges as listed under Virginia Code
• 19.2-392.02.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at  during business hours (8:00 a.m. to 4:30 p.m.).

Piedmont Geriatric Hospital (PGH) is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.
* There shall be no retaliation against anyone making allegations of violations of this policy.

Piedmont Geriatric Hospital (PGH) is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We highly encourage veterans,…