Health Unit Coordinator - Emergency Department

Job Category: Non-Clinical

• Full-Time
• On-site

Showing 1 location

Fishersville, VA 22939, USA

• Pay or shift range: $17.24 USD to $23.80 USD The pay range reflects the current compensation range for this position at the time of posting. Individual offers are determined based based on directly related experience, skills, education, internal equity, and other job-related factors. Not all candidates will qualify for the upper end of the posted range.

The Emergency Department Health Unit Coordinator is responsible forpre-registering patients into the health information system by obtaining appropriate information from Emergency Medical Services(EMS) to process complete demographic and other visit related information.

Responsibilitiesalsoinclude interacting with patients,patient family members/visitors, providers, and other team members.

Required Qualifications

• High School Diploma or equivalent
• Mustpossesswritten and verbal communication skills.
• HIPAA – appropriately manages Protected Health Information (PHI).
• Able to meet physical and mental requirements of position infast-paced, complex acute care setting.
• Annual education and competencies asrequiredper hospital certifications

Preferred Qualifications

• 1-yearpreviousexperience in customer service.
• 1-yearpreviousexperience in general clerical office or administrative duties experience or applicable classwork may be substituted.

Technical Skills

• Captures and entersaccuratepatient demographic via direct interaction with EMS.Appropriately identifieseachpatientusing two identifiers.
• Obtains registration information including armband and ensures ED staff receive.
• Request records from other facilities.
• Reviews physician orders for services.
• Responsible for consulting hospitalist, resource clinician, Valley Community Services Board, social work, or a different specific group of physicians as needed for the Emergency Department provider.
• Responsible for registering DOA accounts for nursingsupervisorand legal blood alcohol accounts as needed.
• Responsible for printing nursing forms/patient packets when requested.
• Run discharge report daily to ensure that all accounts are discharged appropriately.
• Effectively communicates with nursing staff using
  
  Vocera.
• Understandsdowntimeprocessfor entering orders/tests.

Professional Expectations

• Answers calls intimelyfashion, placing calls on hold, not leaving calls unanswered.

Other Expectations

• Organizes and manages time effectively tooptimizeproductivity. Meets departmental goalsin accordance with performance standards,policyand procedures.
• Accepts change in a positive manner with positive results.
• Communicates the requests of patients, family members, and hospital personnel using appropriate channels.
• Demonstrates a positive, professional image of caring and concern for patients,familyand all other internal and external customers.
  
  Maintains composure in difficult situations.
  
  Exercises good judgement to resolve patient concerns and/or refers issues to department supervisor/manager.
• Answer patient call bell as needed andnotifiescare team.
• Enters call back reminders.
• EntersIT, Maintenance, and Biomed repair requests as needed.

Some benefits of working at Augusta Health include:

• Insurance package including health, dental, and vision
• Retirement savings helping you to plan for your future
• Generous paid time off to promote work life balance
• Free onsite parking
• 24/7 armed security to ensure your safety
• Shift and weekend differentials
• Clinical ladder career path program
• Shared governance
• Onsite child care
• Augusta Health Fitness Reimbursement Program
• Individualized orientation with dedicated preceptor
• Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets

Company Information

Augusta Health is a mission-driven, independent, nonprofit,…