Access Associate Senior; UVA Augusta Pediatrics

Benefits

• Offering a competitive sign on bonus to the hired candidate.

The pay range for this role is $17.31 - $26.83 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

• Education:
  
  High School Graduate or Equivalent required. Associates degree preferred.
• Experience:
  
  2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.
• Licensure:
  None required.

Job requires sitting for prolonged periods;
Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills;
Attention to detail and ability to write legibly and compose messages clearly and concisely.

• Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible.
• Provides input on development, revision and implementation of work area procedures to ensure efficient operations and compliance with regulatory standards.
• Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation.
• Maintains privacy during all interactions including check-in.
• Independently answers telephones, schedules, confirms appointments and maintains appointment and procedure schedules.
• Registers patients, takes payments and provides receipts.
• Completes requests for service and associated tasks following established timelines.
• Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request.
• Refers callers to appropriate individuals, and provides routine information following established procedures.
• Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current.
• Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled.
• Abstracts appropriate health data into EMR
• Takes ownership of resolving scheduling conflicts for patients and communicates with care team and management.
• Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. Documentation should be should be complete and accurate.
• Collaborates with appropriate Clinic Triad team (Medical Director, Access and Clinic Managers) to review requested schedule changes to ensure they meet clinic needs.
• Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate.
• Accurately completes daily attendance in the scheduling system to ensure high quality and reliable data capture
• Achieves expected metric targets applicable to scheduling and registration

• Responsible for scheduling multi-specialty and multi-disciplinary patient appointments in defined timeframe accurately and efficiently.
• Understands the characteristics and complexity of the patient population and criteria for scheduling plan
• Advocates for patients while coordinating support services as needed to ensure a smooth patient and family experience.
• Investigates problems with complex scheduling cases, documents findings in complete and understandable manner.
• Coordinates appointments and work with Pre Arrival Unit to ensure authorization in place for in and out of network entities including hospital systems, specialty clinics, equipment suppliers and…