Intake Specialist

At Valley Vital Care, we're committed to delivering exceptional infusion and specialty pharmacy services while providing an outstanding patient experience. We're looking for detail-oriented, customer-focused Intake Specialists to help ensure every patient's journey begins with a seamless referral process.

Whether you're starting your healthcare administrative career or you're an experienced intake professional, we offer opportunities to learn, grow, and make a meaningful impact every day.

Position Summary

The Intake Specialist serves as the front door of the patient journey by transforming referrals into clean, complete, and ready-to-treat patient starts. This role partners closely with provider offices, pharmacy, authorization teams, and patient care coordinators to ensure referrals move efficiently while maintaining accuracy and compliance.

What You'll Do

• Process incoming patient referrals accurately and efficiently
• Enter patient demographics and referral information into company systems
• Review referrals for completeness and obtain missing documentation
• Register new patients and create therapy records
• Communicate with physician offices regarding referral requirements
• Coordinate referrals with pharmacy, benefits, and authorization teams
• Track referral-to-start timelines and proactively remove delays
• Maintain accurate documentation and patient records
• Escalate complex or incomplete referrals appropriately
• Deliver outstanding customer service to patients, providers, and internal teams

Qualifications

Intake Specialist I

• High School Diploma or GED
• 0–1 year of healthcare, referral, intake, medical office, or administrative experience
• Strong computer and data entry skills
• Excellent verbal and written communication
• Detail-oriented with strong organizational skills

Intake Specialist II

• 1–3 years of healthcare intake or referral coordination experience
• Experience working with physician referrals
• Ability to independently manage referral workflows
• Strong documentation and provider communication skills
• Infusion, specialty pharmacy, or biologics experience preferred

Intake Specialist III

• 3+ years of healthcare intake, referral management, or specialty pharmacy experience
• Experience training or mentoring team members
• Demonstrated process improvement and quality leadership
• Advanced knowledge of referral management and patient onboarding

Preferred Qualifications

• Healthcare intake experience
• Referral coordination
• Medical terminology
• Electronic Medical Records (EMR/EHR)
• Prior authorization knowledge
• Specialty pharmacy or infusion experience
• Insurance verification
• Provider relations
• Strong multitasking and organizational abilities

Why Valley Vital Care?

• Competitive compensation
• Performance bonus opportunities
• Collaborative and supportive team environment
• Ongoing training and professional development
• Opportunity to make a meaningful impact on patients' lives every day