On-Call Restaurant Server

Job Overview

Hotel Cleveland Autograph Collection is seeking a friendly and professional On-Call Restaurant Server to join our team. The Server is responsible for greeting and serving guests in accordance with hotel standards, ensuring each guest enjoys an exceptional dining experience.

• Greet guests promptly and courteously, taking and serving orders according to the service manual.
• Complete all assigned set-up and side work before and after service.
• Provide menu knowledge and answer any guest questions.
• Operate the electronic cash register/P.O.S. system accurately (where applicable).
• Inspect food before serving to ensure it meets standards for appearance, temperature, and portion size.
• Perform additional job-related duties as assigned by supervisors.

• Strong verbal communication skills in English.
• Professional appearance, positive attitude, and the ability to remain composed under pressure.
• Team-oriented mindset with a willingness to assist co-workers as needed.
• Ability to stand and/or walk for prolonged periods.
• Must be able to lift at least 30 lbs.

Customer Satisfaction:
As a representative of Hotel Cleveland and Crescent Hotels & Resorts, every interaction with guests should reflect professionalism, courtesy, and respect. PM Servers are guest relations ambassadors at all times.

Work Habits:
Maintain hotel standards for appearance, grooming, punctuality, attendance, and work quality. Demonstrate adaptability, problem-solving skills, and a willingness to learn new skills.

Safety & Security:
Follow all hotel safety and security protocols, including proper lifting techniques, safe use of chemicals, key control policies, and immediate reporting of safety hazards or concerns.

Hotel Cleveland Autograph Collection, part of Crescent Hotels & Resorts, combines historic charm with modern luxury. Our team is dedicated to creating exceptional guest experiences, and we are looking for associates who share our passion for hospitality.

The starting hourly wage for this position is between $5.50 + tips. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.