Director of Front Office

Overview

Overview
The Omni Homestead Resort & Spa
The Omni Homestead Resort & Spa’s employees are what make the experience. Since 1766, they’ve helped us offer guests Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort with superb dining, championship golf, spa, winter sports and activities for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and pride in working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment. If you are friendly, motivated, and passionate about service, The Omni Homestead Resort & Spa may be your perfect match.

The Director of Front Office is responsible for leading the day-to-day operations of our Front Office and Guest Services areas. From ensuring impeccable cleanliness to fostering a culture of excellence in guest service, the Director of Front Office will drive continuous improvement in guest satisfaction metrics and associate morale.

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A broad voluntary benefits program including critical illness, hospital indemnity, accident coverage, life and AD&D insurance, legal services, identity theft protection, whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP), Travel Connect for emergencies while traveling, and adoption services.

• Oversight of all day-to-day Front Office Operations including the Front Desk, Guest Services, and Transportation departments.
• Ensure all needed reports are run.
• Conduct ongoing training with all associates. Ensure MOS & POE program is consistent.
• Communicate with all departments on an ongoing basis, especially with Assistant Front Office Managers each evening/morning.
• Handle guest complaints, maintaining a satisfactory impression and resolving issues.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete rate discrepancy reports and implement needed changes.
• Block/assign applicable arrivals for the following day (e.g., VIPs, Select Guests, ESPs, Special Requests).
• Complete check-out with balance report.
• Complete daily credit checks.
• Adhere to all Systems & Controls of the Front Office and related areas.
• Assist with departmental scheduling and monitoring payroll productivity.
• Directly oversee all aspects of Front Office, Guest Services and the PBX department.
• Assist with projects related to the Spa and Housekeeping Divisions.
• Attend meetings as assigned by the Director of Rooms.

• At least 5 years of directly related experience (Hotel-Front Desk) in a managerial role.
• Bachelor's Degree or equivalent experience preferred.
• Must be able to work flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory, and customer service skills.
• Must be able to work well under stressful situations and handle challenges professionally.
• Must have a 4-diamond presentation.

Omni Hotels & Resorts is an equal opportunity employer. The EEO poster and its supplement are available via links on the company site.