LOD - Housekeeper

Location: Nellysford

JOB DESCRIPTION

POSITION:
Housekeeper

FLSA: Non-Exempt / Hourly

REPORTS TO: Manager, Housekeeping

SUMMARY: Must be able to clean all rental units at standards set in place by Wintergreen. Remove linen and remake beds, clean all living space, bedrooms, kitchens, and bathrooms appropriately, clean condos to specifications. Needs to keep records of unit statuses and communicate to supervisor. Must assist guests, owners and co-workers as needed.

PRIMARY RESPONSIBLITIES:

• Ensure condominiums are cleaned according to specifications and guidelines
• Remove linen and remake bes, clean all living space, kitchens, and bathrooms appropriately
• Maintain written records of unit statuses
• Assist guests, owners and co-workers as needed with any requests
• Use caution in the handling and use of all cleaning chemicals.
• Be aware of hazards such as hot water, broken glass items, electrical appliances, fireplaces and all sharp objects.
• Upon arrival to work, report to Housekeeping Department; collect container which contains all cleaning products. Rental units are driving distances from Housekeeping base.
• Review daily assignments, ask supervisor if there are questions regarding assignment.
• When cleaning a stayover unit: make beds, clean bathroom, change towels, remove dirty linen in pillow case, load and start dishwasher, vacuum all rooms.
• When cleaning a check in: strip all dirty linens, request linen order if no closet is available, load and start dishwasher, thoroughly clean bathrooms and replace all linens, tissues, amenities and toilet tissue.
• Check and clean kitchen; including cabinets, icebox and stove.
• Unload dishwasher, check for water spots, dry dishes where necessary and put away.
• Sweep and mop floors.
• Dust all furniture, tops of pictures and vacuum under furniture.
• Walls, baseboards, medicine cabinets, under sinks, sliding glass doors and their tracks should all be wiped and orderly.
• Clean and tidy fireplace area.
• Ensure unit is secure and locked. Close all windows and doors fully.
• Annual cleaning is done once a year and has specific duties assigned. Training will be provided for this detailed work as it becomes available.
• Respond to desk attendant inquiries as necessary.
• Report property damages

In addition to general housekeeping tasks the housekeeper duties in a hotel or similar environment may include:

• Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
• Distribute linen, towels and room supplies using wheeled carts or by hand
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
• Inspect and turn mattresses regularly
• Store all dirty laundry in line with company policy
• Check all appliances in rooms are in working order
• Realign furniture and amenities according to prescribed layout
• Respond to guest queries and requests
• Respond to calls for housekeeping problems such as spills, broken glasses
• Ensure confidentiality and security of guest rooms
• Follow all company safety and security procedures

MINIMUM QUALIFICATIONS:

• Must have the ability to work at a rapid pace.
• Must be able to communicate effectively with supervisor, desk personnel and all guests.
• Attention to detail with customer focus, reliable and adaptable
• Planning and organizing
• Strong team player
• Integrity and honesty
• High energy levels

EDUCATION, TRAINING AND EXPERIENCE GUIDELINES:

• Knowledge of cleaning and sanitation products, techniques and methods
• Knowledge of cleaning sensitive materials
• Working knowledge of operating cleaning equipment
• GED or High School Diploma preferred
• Must have own transportation.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Work is performed in an indoor environment.
• Ability to stand, bend and climb numerous stairs.
• Ability to get along well with others and work as a team
• Use proper body mechanics to prevent back injuries.
• Use proper lifting techniques, use caution when stooping and bending.
• Hold on to hand rails when walking in the ice or rain.
• Ability to lift, push and pull (usually about 30 lbs)

BENEFITS OF WORKING AT WINTERGREEN:

Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that…