Room Attendant - Housekeeping

As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.

Tanzerra Resorts is a leading international luxury resort company renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world‑class culinary arts, and private events that cater to discerning travelers and event planners worldwide. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests while caring for our team members as much as we care for our guests.

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space for artistic activities, its own marina, and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar.

As it has evolved, The Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world‑class hospitality.

The Room Attendant is responsible for maintaining the highest standards of cleanliness, presentation, and guest service in alignment with The Tides Inn mission and Forbes Five‑Star standards. This role ensures that all guest rooms and assigned areas are immaculate, well‑stocked, and thoughtfully arranged to create a luxurious and comfortable experience. Success in this position is demonstrated through attention to detail, efficiency, and the ability to anticipate and respond to guest needs with professionalism and care.

The Room Attendant plays a critical role in supporting overall guest satisfaction and upholding the reputation of The Tides Inn.

• Regular and reliable attendance.
• Exemplify the Tides Inn mission and values, consistently demonstrating Forbes Five‑Star standards of cleanliness & condition, graciousness, thoughtfulness, personalized service, guest comfort & convenience, sense of luxury, and wellness.
• Collect dirty sheets, towels, and linens in accordance with the Tides Inn “green program” guidelines.
• Empty trash containers, collect obvious trash, and remove it from the room.
• Dust all hard surfaces, vacuum all carpet, and mop all hard floor surfaces.
• Dust lamp shades, baseboards, and ceiling fans.
• Clean bathrooms, including sink, vanity, commode, shower, tub, fixtures, walls, shelving, and floor, ensuring no film, hairs, or blemishes remain.
• Change bed linens, make beds neatly, and refresh bathroom linens as needed.
• Replenish toiletries, towels, coffee, tea, and minibar items.
• Arrange room amenities (clocks, lamps, reading materials, chairs, draperies, etc.) per Tides Inn room presentation standards.
• Reset the alarm clock, if necessary, ensuring it is off.
• Pick up and neatly fold or arrange guest belongings left in the room.
• Remove any remaining dirty china, glass, and silver from previous room service or amenity deliveries.
• Address guest inquiries, fulfill special requests (extra pillows, towels), and handle lost items with tact.
• Restock room attendant service cart as needed to ensure maximum efficiency and availability of items throughout the shift.
• Affirmatively and proactively engage guests in hallways and rooms with friendly greetings and open to friendly conversation.
• Ask guests if there are any additional needs you can assist with and provide a warm farewell.
• Make the room pristine with no condition issues and replace all used amenities.

Individual Contributor Role:
Customer Focus, Dealing with Ambiguity, Functional & Technical Skills, Action…