Guest Attendant

Guest Attendant at Wood Spring Suites in Yorktown, VA!

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate:
  Dependent on experience, $15.00 - $17.00.
• Daily Pay Access:
  Flexible pay options to access your earnings when you need them.
• Benefits:
  Offering medical, dental, and vision benefits in addition to the company's paid time off benefit for full-time employees.
• Employee Assistance Program:
  Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth:
  Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Front Office Operations:
  Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.
• Guest Services:
  Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties:
  Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance:
  Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing:
  Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures:
  Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Preferred Qualifications:

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.

Physical Requirements:

• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.