Houseman

Houseman Position at The Inn at Little Washington

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious "family" meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

POSITION SUMMARY

The Houseman serves as the operational backbone of the Housekeeping department at The Inn at Little Washington, a Forbes Five-Star, Michelin Three-Star property. This role is responsible for the logistics, heavy support, and behind-the-scenes preparation that enable the housekeeping team to deliver a flawless guest experience. The Houseman manages the flow of linens, amenities, and supplies across the property, maintains the cleanliness and presentation of all public areas and guest room building common spaces, and provides hands-on support for deep cleaning and heavy maintenance tasks.

This position is ideal for a detail-oriented, physically capable individual who takes pride in maintaining luxury standards and works well both independently and as part of a close team.

KEY PERFORMANCE INDICATORS

• Daily checklist completion rate of 100%, verified by Housekeeping Supervisor

• Linen and supply closets consistently stocked at or above established PAR levels

• Zero guest-facing deficiencies in public areas and common spaces during daily inspections

ESSENTIAL RESPONSIBILITIES

Linen, Supply & Inventory Operations

• Receive, store, organize, and distribute linens, terry, robes, amenities, and cleaning supplies to designated staging areas and linen closets across the property

• Perform all laundry operations including washing, drying, folding, pressing, and steaming of terry, robes, and other textile items

• Monitor inventory levels of housekeeping supplies, linens, and guest amenities; communicate immediately when items fall below established PAR levels

• Complete regular inventory counts of housekeeping items and maintain accurate records for the Housekeeping Supervisor

• Ensure all linen closets and storage areas are organized, labeled, and consistently replenished throughout each shift

Public Area & Common Space Maintenance

• Maintain the cleanliness and presentation of all public areas, including lobbies, hallways, restrooms, porches, walkways, and administrative offices to Five-Star standards

• Sweep, mop, dust, and vacuum the main dining room following breakfast service

• Clean, sanitize, and restock all public-area and administrative-office restrooms on a regular schedule and as needed throughout the day

• Sweep, wipe down, and mop all guest room building porches and exterior common areas

• Clean and maintain all interior common areas of assigned guest room buildings, including hallways, stairwells, and shared spaces

• Remove trash from guest rooms, public areas, and administrative offices in a timely and discreet manner

Guest Room Support & Deep Cleaning

• Assist Housekeepers with physically demanding tasks such as moving furniture, flipping and rotating mattresses, shampooing carpets, and deep-cleaning assignments

• Deliver guest-requested items including extra towels, pillows, blankets, and amenities promptly and professionally

• Assist with stripping beds and removing used linens during high-occupancy periods or as directed

• Perform deep cleaning tasks and special projects as assigned, including window washing, floor waxing, upholstery cleaning, and seasonal refresh projects

• Report maintenance deficiencies, damaged fixtures, and items in need of repair to the Housekeeping Supervisor…