On-Site Concierge; H​/F​/X - CDD - Porto-Vecchio

On-Site Concierge (H/F/X) - CDD - Porto-Vecchio - ASAP

Le Collectionist, since 2014, transforms vacation home rentals into exceptional experiences, combining the world's finest properties with unparalleled service. In legendary or unexpected destinations, we find the perfect home for each of our travelers. Every stay is carefully prepared, crafted, and fully personalized to offer a truly bespoke experience. We build lasting trust relationships with our clients and reinvent luxury rental standards to create lasting memories far beyond the stay.

Our teams are the central ingredient of our success. They design and build each journey as a unique project. Our local teams travel the world to select the most remarkable homes and provide unmatched hospitality and service in their destination.

This position is available ASAP until August 31, 2026.

As an On-Site Concierge within the Conciergerie & Stay team, you will play a crucial role in managing and assisting our clients on-site for concierge and property-related requests.

You will welcome our international clientele in various rented properties, respecting the standards of Le Collectionist. In close collaboration with the Conciergerie Pre-Arrival team, you will help consolidate the network of local partners to offer the highest quality services and experiences to our clients. You will manage multiple stays simultaneously.

1. Pre-stay preparation

• Pre-visit properties where clients are expected.
• Collaborate with the Conciergerie Pre-Arrival team to collect all necessary information for the preparation of the stay.
• Update property information in internal tools.
• Perform requested shopping and personalize properties (gifts, equipment) to welcome clients.
• Contact clients before arrival to confirm arrival time and finalize last details.

2. Client welcome and stay follow-up

• Welcome clients according to Le Collectionist standards, ensuring the villa is ready and in excellent condition.
• Present the villa, its specifics, and guide clients on available tools, the house, and its surroundings.
• Remain available for any concierge requests, modifications of pre-booked services, or any assistance during the stay.
• Manage and collect payments from clients when necessary.
• Be responsive and capable of resolving any issues that may arise in the property during the stay.

3. Check-out and end-of-stay follow-up

• Ensure a smooth check-out by inspecting the property in the presence of clients and meticulously documenting any observed damages.
• Perform billing and follow-up of payments in conjunction with the Conciergerie Pre-Arrival team.
• Prepare and validate the accounts of additional services sold during the stay, with support from the Pre Arrival team.

4. Administration and payment management

• Bill and collect payments from clients in collaboration with the Pre-Arrival team.
• Document thoroughly any observations related to the property's condition after the clients' stay.

Hours and specifics

Our on-site presence and our sector's standards require working Saturdays and Sundays (hotel model), especially during the high season. The work is organized in rotation with the rest of the on-site team and overtime hours can be recovered.

• Degree in hospitality, tourism, or business school.
• Sensitivity to the luxury and hospitality sector.
• Valid driver's license and personal vehicle indispensable.
• Experience in similar roles (villa management, butler, hotel concierge).
• Excellent knowledge of the destination and its ecosystem.
• Bilingual in French/English; a third language is a plus.
• Organized, meticulous, and detail-oriented.
• Independent with strong interpersonal skills.
• Excellent written and verbal communication skills.
• Customer-oriented, focused on satisfaction and client loyalty.
• Discipline, ability to prioritize and manage emergencies.
• Capable of handling multiple tasks simultaneously.
• Comfortable in a fast-paced and demanding environment.

All our positions are open, on an equal basis of competence, to employees with specific needs/arrangements related to a disability.

Conditions:

• Restaurant vouchers up to 10 € (50% covered by LC)
• Reimbursement of mileage costs
• Our health insurance:
  Alan (58% covered by LC)
• A professional Mac computer + mobile phone

Your future benefits:

• 1 day off for your birthday
• Online CSE:
  Happypal account for cultural activities and EGYM Wellpass for sports
• Events throughout the year (Christmas Party, Raclette Party, Summer Party,...)

Language required:
French.