Park Services Manager

Waterpark – Park Services Manager

Kalahari Resorts & Conventions is seeking a Park Services Manager. In this role, you will be responsible for the cleaning of equipment and all general areas in the waterpark both during and after hours and is expected to maintain a high level of sanitation and cleanliness throughout the waterpark, pools, shower areas, and bathrooms.

As part of our team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Position starting as early as September. Pay Rate - $18-$19/Hr.

Key Responsibilities

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service always.
• Cleanliness of all general areas within the Waterpark.
• Coordinating and delegating daily tasks to the Park Services team.
• Providing coaching, mentoring, and development of associates.
• Must maintain associate confidentiality with all associate records.
• Communicate to the Manager on Duty when tasks are not completed.
• Knowledgeable about all chemicals and supplies used within the Waterpark.
• Being alert and regularly inspecting restrooms and general areas for any hazards or safety risks.
• Scheduling and conducting interviews for Park Services candidates.
• Ensuring compliance from pre-hire to on-the-job training with all Park Services associates.
• Manage associate discipline processes and maintain appropriate documentation standards.

• Physical stamina and endurance to perform duties in an active, high-energy environment.

What We're Looking For

• Minimum of 2 years of supervisory or leadership experience preferred.
• Prior experience in a large waterpark, aquatic facility, or recreational operations environment strongly preferred.
• Must be 18 years of age at date of hire

Work Environment

• This job operates in an active and loud environment.
• Candidate must be comfortable with frequent changes in the environment temperature.
• Candidate must be able to work in indoor and outdoor weather conditions.

Physical Demands

• Must be able to move throughout the waterpark frequently.
• Reliable, detail-oriented individual who takes pride in their work.
• Must be able to walk, climb or balance; stoop, kneel, crouch, use hands to finger, handle, or feel; reach with hands and arms.
• Must be able to lift and move up to 10 pounds regularly, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds.
• The noise level in the work environment is usually high.
• Regularly requires evenings and weekend work.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.