Hotel General Manager

Location: Sandston

SUMMARY:

Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests Keep guest satisfaction as high as possible

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals

Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility

Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change

Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments Ensures all departments are profitable and maintain strong working relationships

Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments Responds quickly to changing market conditions and revises strategies accordingly

Actively participates in sales discussions, meetings and plans Knows key account executives and business base Knows monthly production levels for each sales person on the staff

Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed

Maintains and improves property standards and service to ensure guest satisfaction and the right public image

Ensures that the property and its inventories are always in the best of conditions

Develops annual budget and capital expenditure plans

Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction Complies with all corporate accounting procedures

Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners

Ensures the implementation of and adherence to all policies and procedures

Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction

Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place

Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures

Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property

Monitors performance, develops and guides associates in career paths

Conducts performance evaluations for all employees, including department heads and supervisors

Responsible for maintaining proper and confidential associate files, ie, personnel files, medical files, investigative files, etc Promotes teamwork and high morale with associates

Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs

Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports Continually solicits new and repeat business for the hotel

Accompanies the Sales Manager on sales calls

Becomes involved in community and/or government affairs

Possesses and utilizes excellent time management skills

Remains highly visible and readily available for guests at all times

Takes initiative to offer assistance or answer questions throughout the hotel

Ensures that a viable key control program is in place

Ensures SINA Hospitality Management-approved web-based system of work order accountability is used fully and appropriately

Thoroughly understands and implements the Brand service culture

Performs all shift checklist responsibilities

Supports team members to ensure the team’s entire workload is completed daily

Provides a professional image at all times through appearance and dress

May be asked to operate a motor vehicle in the course of running errands for the hotel

Performs other duties as required

SUPERVISORY RESPONSIBILITIES:

All property positionsSPECIAL…