General Manager

Job Details

Job Location:

Sandston, VA 23150

Salary Range: $65,000.00 - $75,000.00 Salary/year

Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests Keep guest satisfaction as high as possible

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals
• Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility
• Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change
• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments Ensures all departments are profitable and maintain strong working relationships
• Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments Responds quickly to changing market conditions and revises strategies accordingly
• Actively participates in sales discussions, meetings and plans Knows key account executives and business base Knows monthly production levels for each sales person on the staff
• Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed
• Maintains and improves property standards and service to ensure guest satisfaction and the right public image
• Ensures that the property and its inventories are always in the best of conditions
• Develops annual budget and capital expenditure plans
• Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction Complies with all corporate accounting procedures
• Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners
• Ensures the implementation of and adherence to all policies and procedures
• Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction
• Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place
• Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures
• Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property
• Monitors performance, develops and guides associates in career paths
• Conducts performance evaluations for all employees, including department heads and supervisors
• Responsible for maintaining proper and confidential associate files, ie, personnel files, medical files, investigative files, etc
• Promotes teamwork and high morale with associates
• Aggressively reduces the number of accidents, and minimizes worker's compensation and unemployment claims and resulting costs
• Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports
• Continually solicits new and repeat business for the hotel
• Accompanies the Sales Manager on sales calls
• Becomes involved in community and/or government affairs
• Possesses and utilizes excellent time management skills
• Remains highly visible and readily available for guests at all times
• Takes initiative to offer assistance or answer questions throughout the hotel
• Ensures that a viable key control program is in place
• Ensures SINA Hospitality Management-approved web-based…